I just happened to notice that the product image is missing in the backend and on the product page. I have not come across any other products like this for the time being.
1 Like
Hi @Malissa ,
I am sorry to hear you are experiencing this issue, I have passed this along to our team to investigate and we will post once we have an update on it!
- Megan
1 Like
https://www.zazzle.com/whimsical_snow_capped_trees_christmas_star_holiday_t_shirt-235980943134920564
I have discovered that this item also displays as a missing image (gray square) in the backend. The cover image displays on the product page, but is missing other images.
I have done some digging and I found that these are the only 2 products on which I used an svg star image that shows just a blank white square in my images folder so the 2 issues may be connected. I am including more screenshots. Let me know if there is any other information that might be helpful.
Giving this a bump up. I added more info to the thread that could help 2 weeks ago but I don’t think it was seen.
This is my best selling Christmas shirt and both products are editors picks that I don’t want to lose marketplace standing on from a bug/glitch out of my control. I don’t want to remake these items. We will most likely be having Christmas in July sales and I would love these items to show up properly.
Thanks!
It’s still a problem. My tent gift box is missing two thumbnail images and I’ve seen it on other’s tent boxes as well.
https://www.zazzle.com/tartan_patriotic_red_blue_white_stars_tent_favor_box-256017405892879460
My tent boxes are also showing up blank. https://www.zazzle.com/chic_navy_blue_gold_agate_bat_mitzvah_fancy_party_favor_box-256154242904897619
@Megan I was wondering if the additional information that I added on 4/26 could help the tech team figure out the problem. Thanks.
The SVG was the issue. Should be good now. Sorry about the delay in sorting through this
1 Like
Excellent! Thank you so much for fixing it in time for Christmas in July!