Product Image not Showing in Twitter?

Discussion Forums Technical Issues
1

For the past few days the product image hasn’t been showing when I share to Twitter. Is this a glitch or do I need to do something differently to get the image to show?

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2

Hi @MasterpieceCafe  

Many thanks for reaching out! I will flag this with our Team  📝

Roberta 🌷

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3

Hello @MasterpieceCafe ,

This is a known issue that our team are working to resolve. Thank you for flagging this with us and for your patience.

All the best,

Pádraig.

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4

Thanks! I appreciate hard work from all the whole Z team.  ❤️

5

FYI, I posted twice this morning, one posted as expected with an image and the other one doesn’t have an image.

6

Well this is weird … the one that posted correctly this morning has since disappeared!

7

Anything yet on this issue? Still having problems with images posting on Twitter.

8

Mine are posting properly as expected.

Could you link your twitter account and the product(s) you are trying to post? Maybe we can figure out if you have a different issue than what I was seeing a month ago.

9

https://twitter.com/zazzlephotos

10

Odd, there doesn’t seem to be a common factor. 

I wonder if it’s a browser issue? What browser and computer are you using? Have you tried posting from a different device?

11

I use the latest version of Firefox and I have only 1 computer and do not use other devices to post to Twitter.

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12

Sometimes you need to give it a little time before you press the tweet button. Gives the image time to load.

13

I’ve tried that plenty of times. Not the issue. I’m guessing it must be a browser issue. I’ve got everything updated with my browser, Windows operating system, cleared cache and cookies, etc.

14

Who ever has me listed on the twitter followers you can take me off your list please I am leaving there before musk takes all the way over

15

As a work around to my issue, I am having to download an image of the product I want to tweet and then manually uploading the image along with the product link to Twitter.

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16

Thanks Padraig,  this is still a big issue unfortunately! Do you have any updates ? Jilly  

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17

Hi all,

Unfortunately we don’t have any updates on this issue. However, once you close the Twitter share page and then re-open it the preview images will show. That seems to be a workaround on my side so hopefully it will work for you too.

Thank you,

Pádraig.

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18

I noticed yesterday that when I shared the link to Twitter the product image did not show up.  Since this 2022 incident report doesn’t seem to be resolved is the no-product image on Twitter just the way it is now?

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