I’m scratching my head trying to figure out why this particular group of wedding products is missing images on the product pages. Here’s a link to the products in question. All the products are still there if you click on the blank squares, but there are no thumbnail images. Some of these have my own custom cover images which are showing up ok but there are no thumbnail images available to choose from under product merchandising for either these or any of the other blank products. All the products are ‘public’ and don’t fall into the ‘optimization needed’ category. There are 146 products in the group of matching items and less than half have images showing. I haven’t found this problem anywhere else except with this particular wedding set so it has me puzzled.
I took one of your blank designs, was able to edit it, and it has been saved in “Saved designs” also without photos, interestingly, when my own designs haven’t been saving these days… Something strange is happening. Today is already Tuesday, I hope someone at Z comes to say something.
Hi Baylee,
I’ll pass this along now.
-Fiona
From studying several of my missing image products, it seems that, for example, one of my layer images shows up black, which tells me that probably when the product was indexed, the image when accessed by the server was corrupted somehow by the indexer server. My same layer image in past years has worked correctly on many products. The only solution, since z probably won’t fix thousands of products, is for me to remake the product and redo the corrupted layer image, which fixes the issue, at the extreme expense of my valuable and limited time. I also re-saved, reuploaded the corrupted layer image before redoing the faulty product. Don’t have time/patience to search for and fix them all. PLEASE Zazzle techs fix these products.
@Baylee I saw that happening to me with a tree skirt, made years ago, with one of my cover photos on it. I took off the cover photo & tried adding it back but it still went blank again. My fix was to go to the original cover photo on my computer, resave it & then re-upload. Maybe somehow it had gotten corrupted or something? (I am absolutely no tech expert!) It’s the only one I’ve had a problem with. So far.
Thank you @Fiona
doesn’t it just figure that it would go to saved designs when it seems nothing else will…lol
Thanks for the input everyone. Guess I’ll wait to see if the Z team comes up with any solution before I go all crazy remaking anything.
Hahaha! I know, but there was your white design while mine had disappeared. Things of Z!