Has anybody been able to make the new product ordering system for collections do anything at all? I’m super frustrated because nothing I do seems to have any impact whatsoever. The items in my collections appear in the same order as they did before, with new items going to the bottom and there’s no way to move them to where they’re supposed to be.
Here’s an example. This collection is set to be a cross sell wedding collection with the product order set to recommended. Rustic Blue Roses Elegant Watercolor Wedding Suite (zazzle.com) Ignoring for the moment that there’s a bunch of stuff in bonus that isn’t supposed to be in the bonus section (despite the fact that they are in the proper marketplace department to be in one of the sections) the items all display in the order they were before this new collections change.
I created a new program for a customer this morning. In the back end it shows up under the programs section, but when I look at the collection it’s stuck at the bottom and there’s no way to move it. I keep thinking that maybe things just need to index so I need to be patient, but nothing I did over the weekend made any impact either. It just seems like it doesn’t work at all and I’m starting to get super frustrated. What am I doing wrong?
I use the custom order and am able to drag and drop a product to the desired location. Could the choice of setting it to recommended create this problem? I really don’t like that the new products now end up all the way on the bottom.
Wait… I think I found it! Under the “Your Stores” channel? I hadn’t made it to that particular screen yet - I was looking under the Marketplace channel. I am so confused about what those channels mean.
Well anyway, Zazzle automatically set it to Custom - Ungrouped." I changed it to “recommended” and finally something happened! I’m wondering if this is the problem with all of my collections - and also wondering why Zazzle defaults them to ungrouped instead of recommended.
I’m going to go change that setting now and see if it makes a difference in my other collections. THANK YOU!!
UPDATE. I looked at the collection again, and now it’s back to the way it was before. I give up. This is a total clusterphuck.
Are you using the cross sell event collection type? If so, how are you getting to a screen where you can drag and drop? If I set it to custom ungrouped and then choose edit, it just takes me back to the collection management screen and I can’t find a way to move anything around from there.
On the collection management editing page, if you scroll down a bit you’ll see a blue button for ‘Add Products’. Right beside that is an icon of three horizontal arrows. Click that to find the ‘Manage Custom - Ungrouped product sort’. Drag and drop to sort your products and you’re done. If you view your collection in the public storefront you’ll see they are in the order that you chose.
I had the exact same problem with the Cross-sell Collections. I finally figured it out, and it seems to be “sticking.”
What I did was click on “Manage Custom- Ungrouped Product sort”. Then scrolled down, and rearranged the products, and checked the public view to make sure it took. Then I went back and changed it back to Recommended, and the changes stuck.
Thank you! That at least did something. I still don’t understand why the products are displaying in the ungrouped order instead of the recommended order like they’re supposed to though.
Thank you! I just finally found that setting thanks to @Baylee 's comment below. I’m still hopelessly confused though because I thought that the point of having it set to “recommended” was that it would display the products in the recommended order. Maybe that feature doesn’t work yet?
NO Cat it is not working for me either!!! Please someone fix this - I am unable to even drag the items no matter which setting I use (ungroup esp) in the store it speeds up and then shows one item 5 times and the item I am dragging disappears. I have to close and go back to collection and try again. This was soooo unnecessary - I am still asking for Z to fix situ views that wont load - now here we are in a new season and what should be a 15 min update of collections I am unable to control any of my product order. I can rearrange the collections but NOT inside the collection. ALl these edit buttons but not one for arranging the items? MAKES NO SENSE. NO ARROWS they seriously want us to drag??? Beyond frustrating and always a rollout before holiday season!
