Some of them have been marked invisible or private and gone missing entirely. Others are still public but flat don’t show in the category. Some were recent uploads, within the last year. The category is only showing 4 or so items. How am I supposed to sell anything if the products won’t show?
It’s been awhile since I worked on my Zazzle store but I know these products should be showing. ☹️
I am having the same issue as you. I think. Multiple products of mine missing even though they show up in my shop management but they don’t show in the public section.
@AntonDesignCo If you can link to the products that are missing - Tech Team can investigate. Are they new products? They can take time to find their way to the store front if indexing is running slow
Entire categories have virtually disappeared from the public store fronts. Wax seal stickers (now marked “Discontinued product option”) mostly no longer show up; there are only a few mixed in with the wax seal stamps of the thousands formerly showing if you drill down to “wax seals & wax seal stamps kits”. None of those I have listed show up publicly. I can only see them in the back end. Seems like it might have to do with whatever options have been discontinued. But if they can’t be searched from within Zazzle they can’t be found other than through outside links. Something similar happened months ago in several categories when thousands of my listings went missing from my store fronts when Zazzle falsely listed them as needing optimization. It took weeks for Zazzle to fix and I’m certain that it impacted sales in the affected categories. Sales recovered when the listings returned. This is another mess. :flushed_face:
I haven’t checked my entire store, but I have noticed that only 3 of my 13 gender reveal party invitations are currently showing in my storefront. They’re all older products with the latest being uploaded 8/31. They were shown previously but currently are not.
https://www.zazzle.com/beary_excited_gender_reveal_invitation-256602175076539495
https://www.zazzle.com/bee_themed_gender_reveal_party_invitation-256067106731111641
https://www.zazzle.com/a_sweet_little_valentine_gender_reveal_party_invitation-256771987507789481
https://www.zazzle.com/some_bunny_special_gender_reveal_party_invitation-256998767121645152
https://www.zazzle.com/whats_the_scoop_soda_shop_gender_reveal_party_invitation-256915728412628126
https://www.zazzle.com/little_pumpkin_halloween_gender_reveal_party_invitation-256943241320569482
https://www.zazzle.com/halloween_ghosts_gender_reveal_party_invitation-256821187389268801
https://www.zazzle.com/halloween_monster_gender_reveal_party_invitation-256258338862920337
Edit: Half of my Wedding Invitations are not showing up in my storefront even though they are in my store management as well. I should have 6 pages of invitations in my invitations category but have 2 showing in the store front.
Wedding Invitations storefront: https://www.zazzle.com/store/antondesignco/products?cg=196906742541865067
There’s obviously probably more that I haven’t noticed previously. I’m truthfully shocked at just how much is currently missing.
That sounds horrible. I haven’t had that many sales on Zazzle since returning a year ago. I just kind of assumed it was the marketplace in general along with a lot of self doubt. Now who knows.
Double check in edit details that they’re filed in “Invitations & Stationery > Invitations & Announcements > Baby & Pregnancy Invitations > Gender Reveal Invitations”
I’ve just drilled down to my gender reveal invitations - and was showing 3 in the back end but only one in the store front.
Even though I had “gender reveal” in my tags - the others had jumped out of their gender reveal department in edit details and were in the baby shower invitation department for some reason (I checked in edit details to see which department tree they were in). So I’m missing one but shall wait a couple of days to see if it makes it way back home.
I don’t see your gender reveals in any collections (helpful for times when they’re misbehaving)
When was the last time you edited them? It can take time for the store front to catch up with any changes in the back end.
Now that the Tech Team have links - am sure they’ll investigate for you
Thanks for the tip! I checked all of my gender reveal party invitations and they’re all filed under gender reveal parties so then I double checked my categories just in case and they’re all listed in my storefront category as gender reveal as well.
I’ve never really thought to put them into a collection of their own since I only have invitations and none of the additional items that people might want with a gender reveal. Honestly, I’m not sure what people want with a gender reveal. But I’ll go and do that while the tech team hopefully can diagnose the problem.
Thank you so much!
@AntonDesignCo You can put them in a Gender Reveal Collection with the type being “Different Styles/Themes”
I’ve just done a search in your store front for “gender reveal”
So they appear to be back in their official department
@Sara_H you are absolutely amazing! Thank you for all of your help!
