Products Missing From Public View Of Collections, But Is In Collection

I know it has been brought up in the past by others as well (I can’t find the feeds now). The items are still for sale, and are ‘in’ the collection (AKA they are selected). When you look at the number of designs in the collection category, they are in the count, but do not show on the backend and do not show on the front end as ‘other designs’.

It is not a color variation, so it should be where the pink square is, as it is a different design. When you are on the missing product’s page, it shows that it is in the collection when you scroll down, but does not show the other design right below it.

Collection: 119940162652842767
Product ‘Missing’: 256649335280155557

Another example. I had submitted this as a ticket a few weeks ago. I never heard back, but it appears it is now fixed, but no one said anything or what happened, or how to fix it in the future.

Collection: 119716429345773912
Support Ticket? # .0583000057684

It happens on all browsers, after clearing cache etc. I have tried removing the item and re-adding. It is not on the same product type. I’ve also noticed on invitations and holiday cards. I know there is at least one other collection I have this happening on, but I can’t remember which one at the moment.

4 Likes

I have noticed this as well. It is driving me crazy. It comes and goes. Appears to be random. I have done everything you described and it is a giant waste of time

3 Likes

Thanks for reporting the issue. I’ve passed it along to the team.

1 Like