Products missing from UK storefront 2025 edition

Sara_H · January 10, 2025, 6:14pm

Hi Tech Team

https://community.zazzle.com/t5/technical-issues/products-missing-from-co-uk-store-front-again/m-p/160765#M15874

Happening again where products are disappearing from .co.uk store front and from the UK marketplace search after I upload cover photos via .com

Can you send them back home please

Accessories (whole department missing)

https://www.zazzle.co.uk/cute_red_lipstick_kiss_lips_pattern_black_custom_tote_bag-256295697238799587
https://www.zazzle.co.uk/hot_pink_red_lipstick_kisses_lips_pattern_tote_bag-256171243697028644
https://www.zazzle.co.uk/lipstick_kisses_black_and_red_lip_printed_backpack-256969762947116866
https://www.zazzle.co.uk/hot_pink_lipstick_kiss_pattern_cosmetic_accessory_pouch-256907924683622417
https://www.zazzle.co.uk/pink_lipstick_lips_custom_makeup_artist_accessory_pouch-256082599531084505

edit - found two more missing

https://www.zazzle.co.uk/hot_pink_lipstick_kiss_pattern_insulated_tumbler-256571355205362505
https://www.zazzle.co.uk/red_lipstick_kiss_dear_boyfriend_happy_anniversary_corkscrew-256709376803148840

Some of these are new products only a couple of days old but figure they should be showing by now.

Side note - some of these products used the ‘replace product feature’ where I altered fonts/rearranged graphics etc.

Could it be buggy and that’s why products have disappeared?

Thanks for investigating!

Sara_H · January 13, 2025, 12:24pm

Since reporting - more products have gone missing over the weekend from this store

None of these products are waiting to be optimized, are available to buy on .co.uk, some have sold, they are in the 15 month view window.

eg clothing -

on .com

on .co.uk

There were there on Friday - and now they’re missing - but interestingly - hidden products are now showing on .com store front.

It looks like all my stores are over on uk are missing products from their store fronts and from the UK marketplace search

I’ve compared back end public visibility verses front end and I’m missing about 2240 but that number is changing daily. I can send links to the missing products if required.

All have cover photos that were added via .com.

All are products that are available to purchase on co.uk

Please, please can someone look into this as a matter of urgency.

Thanks for investigating!

Sara_H · January 13, 2025, 2:00pm

My uk wedding shop eg Save the Dates department

back end shows 34

Store front shows 10 https://www.zazzle.co.uk/store/tuxedowedding/save+the+date+invitations?st=date_created

.com showing everything as expected

Here’s a break down of the departments and their missing products - I’ve got 494 products missing at time of writing

None of the missing products are waiting to be optimized, they are available to buy on .co.uk, some have sold, they are in the 15 month view window etc

I’m not the only one I’m sure

Sara_H · January 13, 2025, 3:21pm

Another store - another example of missing products this time Barware - store front - 6 products

https://www.zazzle.co.uk/store/dadsbbq/barware

back end 22 products (all have promos/optimised/viewed/not hidden/available to purchase on co.uk - not new products )

all there and available on .com https://www.zazzle.com/store/dadsbbq/products?qs=barware&dp=252817432778879580

Here’s a break down of the departments and their missing products on co.uk - I’ve got 229 products missing at time of writing

Padraig · January 13, 2025, 4:08pm

Hi @Sara_H ,

I’m sorry to hear that you are experiencing an issue here again. I flagged it with out team here so we will take a closer look for you to try and resolve it.

Thank you for your patience!

Pádraig

Sara_H · January 13, 2025, 4:50pm

@Padraig

Thank you!