Products not appearing in collections

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1

Hi dear zazzlers,

I have noticed, in the past months, that many of my products do not appear in the collections in which I have put them (a very long time ago). What might be the reason(s)?

2

Can you provide a link to one of these products and another link to the collection you wanted it to be part of?

3

@ctpreneur  

I went and looked at your store and it seems you have several collections, where on the collections page, it says there are “X” amount of products, but upon opening the collection, far less are displayed.

Are you clicking the hide or direct only option on the page where you enter the product tags, title and description?

I can’t think of anything else that might be causing this besides a “glitch” of some sort…  If its a “glitch” then hopefully a mod will see this post on Monday or Tuesday… otherwise you may need to create a post in the tech forum…

PC

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4

Thank you Windy for your response. Please see below the links:

a. Collection which includes 31 products, but only 2 appear: 

https://www.zazzle.com/collections/t_shirts_with_your_name_for_various_accountants-119948194082683734 

b. Product included in the above collection, but not shown:

https://www.zazzle.com/bookkeeper_t_shirt-235004664026165217 

5

Dear PacifierCity, thank you for checking my store and for your advice. I believe that none of the products are in hide or direct only option, because when the collection was created (2+ years ago) everything was shown properly.

6

You say that the collection was create 2+ years ago. Since then the OPTIMIZATION hiding has taken effect. If any of the items have the red triangle with and exclamation point (=optimization), or the bold red or orange “Discontinued product/option” statement, or, the eyeball with a red circle with a slash, then these items will not show anywhere.

You will have to edit them - title, description, tags need just a slight nudge. Remember to select PUBLIC under “Additional information”, select the agreement box at the bottom and click on SAVE.

2 Likes
7

@ctpreneur  

What @BKMuir describes above is probably why your products aren’t showing publicly.  Nice call BK.

PC

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1 Like
8

Dear BKMuir, thank you for the advice. I believe you are right. I will try the “slight nudge” to such products and hopefully they will start appearing again.

9

Ah yes. I cannot see that product. So I think @BKMuir  has it right on the nose! That’s a hidden product.

10

I hope that my conclusion is correct and that your items will show up soon.