products not moving to departments

Discussion Forums Technical Issues
1

I assume I need to start a new thread with my issue? Old posts are not being migrated to the new platform?

Products are not moving to their departments. Is there an ETA when this will get fixed?

TIA

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2

Related to this I am having trouble moving products to different sections. It takes days when you used to be able to do it easily and get a more streamlined store.  Now I am never sure if my change actually took or not. 

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3

Hey @MasterpieceCafe ,

Sorry to hear that this issue is ongoing. Our team are aware and are currently working on it. Hopefully we will have an update soon.

Thanks!

  • Mark 😁
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4

Hey @TShirtfort ,

Sorry to hear about this issue. Are you referencing categories or is this a different issue?

Thanks!

  • Mark 😁
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5

Things i designed since the beginning of january are not showing up in categories or in backend search. 

Also if you try and edit a tag things disappear. Example https://www.zazzle.com/personalized_magnet-147306585846340303?style=square_magnet&size=2x2&design.areas=[square_magnet_2x2_front]&context=114529070928263395&view=113244053122601403. I edited the tags a few days ago and the magnet no longer shows up in the magnets category, or when doing a backend search for magnets. Also the tags updated several days ago are still showing wrong in marketplace

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6

I’m talking about store sections on the back end. Are these not categories? I want to condense them and make a more streamlined store especially since I’ve been deleting things. I’d rather not have a section with 2 things inside.

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Hey @TShirtfort ,

I’m not sure if you are referring to marketplace department or category. Please send on an example product, what department & category it was in and what ones it should now be in.

  • Mark
8

I have been trying to arrange my shops while still listing each day. I am not able to do this because the items I have made are not easy to find. They are not going into the categories. It seems that I can not see them in the product lists either. The only way to see them is from the ‘All Departments’ area and I find that I am making doubles of things because I have no way of knowing they were already made. Kudos on the select discontinued products option. Deleting things one at a time was very time consuming. 

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9

This is an ongoing issue that I brought up in the old forums and started a new thread here. Zazzle is aware of the issue, hopefully resolved soon. As far as I can tell this started about 4 weeks ago?

https://community.zazzle.com/t5/technical-issues/products-not-moving-to-departments/m-p/64

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Thanks for the heads up. I will check out your thread. I am having a hard time figuring out this layout and navigation. 

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this was happening for awhile for me, before the new designer area. like today i went to find some birthday invitations, went to that category on the left, Invitations and Stationary, the invitations i was looking for arent in there. theres other birthday invitations there i have, but its just random groups of products that wont show up, but i know theyre my products, theyre on zazzle, on pinterest if you went to the link the products there still. if i paged to page 20 in my product list they are there

i dont know what else to say

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12

I’ve had the same issue with all kinds of products: aprons, kitchen towels, bussiness cards. All done in the last month or so, i guess…

For instance:

Faux Gold Heart Ornament - Wedding Planner Busines Business Card
Faux Gold Heart Ornament - Wedding Planner Busines Business Card
by NewParkLane

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Hi all, sorry to hear this is happening for you. This is currently a known issue. We will update as soon as possible.

  • Mark
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14

Weird that your post was somehow moved to my thread? So now my response to you looks really bizarre! I just came in to check on this issue. It’s been a month, I was hoping we’d have an update on when it will get fixed. It’s getting harder to navigate as new products are being added.

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15

this is still an issue? Products not moving into departments since the beginning of January

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16

I think it probably goes hand in hand with the indexing delay as well. Everything is wonky. Hopefully this week things can get ironed out. It’s definitely frustrating and confusing. 

17

I recently noticed that products that I have created since early January were not showing when I filtered the products by department - in this case specifically Postcards. I realised that only those postcards created before 10th January were showing up, but if I reset to All Departments, they all displayed.
I decided to re-create some of the postcards - based on editing an existing postcard.
Every time I did this the new postcard showed up when I displayed Invitations & Stationary>Postcards.
I recreated more postcards and they all showed up.
Then a day or two days later I refreshed the web page (which I had left open) and all the new postcards disappeared. Again they do show if I display All Departments instead of filtering to show Postcards. However if I filter to show Postcards, I only see postcards which were created on or before 10th January this year.

This is very frustrating, and I have wasted many hours doing this work.

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18

Same problem.  I have some sitting in the wrong category, but when you go to move them it already has the right category selected and doesn’t move there if i keep trying, just says put.  Been driving me nuts as I’m desperately trying to clean up and reorganize my stores and it’s just not working out.  

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my sales have also fallen since this has been an issue

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Hi all,

Apologies for the delay here. I have checked on this issue to see if there is any update. Thank you for your continued patience.

  • Mark
1 Like