Yes - this has been figured out down in the thread of a different post but I feel it needs serious highlighting on it’s own… I’m sure I’m not the only one who will be affected by this.
Nearly all (and I expect the one missed will disappear soon) of my products that used symbols from the font Sugar Plums bonus have been summarily deleted.. no prior notice, no notification afterwards. Just simply gone. Is this a glitch or permanent?
What burns me is that I askedabout this 2 weeks ago and never received an answer from Zazzle ( https://community.zazzle.com/t5/technical-issues/question-about-discontinued-fonts/m-p/32699#M3161 ) - and also never expected that the products would simply be disappeared - did you think it would go completely unnoticed?.. That was 2 weeks that I could have been finding and modifying those products to not use the font in question, but instead I find that a whole category in my store has simply been wiped clean. Not cool.
Now I am very concerned over the other products in my store that use discontinued fonts. Please at very least acknowledge this - it’s highly discomforting to be kept in the dark.
This is absolutely no way to treat us designers! This needs to be addressed & fixed. And we need to be given the opportunity to fix our deleted designs!!!
Looks like I lost some calendars, as well, that used the Sugar Plum dingbats. I have no idea how many since there is no trace of those products ever existing! I’m hoping Zazzle will return them.
If I have a way of knowing which of my products have been discontinued, I will spend time searching my Pinterest to delete those pins. If I am not informed by Zazzle of which products are gone I have no way to go to Pinterest and do this searching. Imagine how a customer will feel after clicking Pin after Pin and finding a link to a Zazzle 404 page. They will think Zazzle is some kind of a ghost company, with no actual presence in the world…
Can someone from Zazzle PLEASE respond to this thread? Even a “we’ll look into it” would be the minimum decent response. The silence just shows a major disrespect for us designers. This is unacceptable.
to add, I was happy to find a design in my saved designs to transfer everything but the Sugar Plum bonus and I received the message “Oops! We can’t seem to find the product you’re looking for.” Grr!
Woke up this (UK) morning, hoping that this would have been resolved eg. a response from zazzle or my products restored/fixed, but instead another 32 items missing/removed/awaiting font change (I made a note of how many products were showing yesterday)
I am still hoping that the system is just in the long process of ‘swapping’ over to the new font, but it would be great to know this for sure.
The reason I convinced myself that the products are just being swapped over to the ‘new’ font is because I came across one blanket with the ‘old’ symbol font swirl shape that is showing as still available and when I went in to the designer, it shows the Sugar Plums Bonus on the right.
Trying not to worry about all my work disappearing and sending out positive vibes to all of you that have also been affected by this.
WOW! thanks for sharing the image. I just took a look at a bunch of notebooks where I used that and they are ALL gone. I know the rose was another I used. Yes, at least one of my Mother’s Day cards on Pinterest had the rose and it’s not gone from the website.
Well, dang. Glad I actually looked at this thread. My best selling invite is just gone. Poof. It’s the only one I can think of/remember using the dingbats on, and fine if those had to go, but now I’ve lost the links, the sales stats, etc because it just got deleted instead of changed. Ugh.
I have one additional product that vanished since yesterday. (Posted in the other thread).
No clue what it is, no notice.
This is quite alarming as who knows if one day it will be a top seller or entire group of top sellers or what font might be next. Removing products without notice for a font swap is also removing historical sales data, the opportunity to use that data to create similar/adjusted products, work is entirely lost, when all that would be needed is a notice of some kind so that we could fix them within a certain time frame. A flag like “optimization needed - expired fonts” would be pretty cool.
The Blooming Elegant process was initially nerve-wracking, but this is scarier - unless the products will be reinstated shortly with a new font or those special characters removed from the design?
What I care most about at the moment is the manner in which it happened. No warning, no opportunity to make changes, totally ignoring me when I specifically asked about it beforehand and then no notice that it happened. I could have fixed this… As far as I can recall, in all of the products removed the symbols were not used in customizable fields. It would have been some work, but I certainly could have either gone into my own font library (of fonts that I am licensed to use commercially) and found some replacements that I could pull in or just created my own swoops and arrows…
As it is now, I may never even know just what I lost or what is still at risk… I just cannot remember every font I’ve used and exactly which products they are on! I know about some of them because when an entire category in my store disappears, it becomes pretty obvious and another was a decent seller in my smallest store, but otherwise… For some people, I gather it’s even worse - they do not have access to the replace tool yet, so they cannot even rescue designs… Sure, you can edit and repost, but then you are starting from zero again, which is just so frustrating when it can take so much time and effort to get designs seen and sold in the first place.
Hundreds of my designs are gone… and I am now scrambling to remake some custom designs for clients that need to order ASAP to get their products before their deadline.
One of my emails from a client: I literally had everything sitting in my cart the day before it disappeared, but wanted to look over it once before I ordered it, and then it disappeared. Now we just have 2 weeks before the wedding and none of our paper stuff ordered.
! Same here, what the wha?! Please restore them as discontinued so we can at least transfer these designs 
