Prompt to add phone number

Discussion Forums General Zazzle Discussion
1

Hi Zazzlers

I received a prompt to verify account by adding a phone number today. This happens when attempting to open the messaging section only. Is this legit? anyone else received this prompt?

It would seem that the prompt box suggests adding phone number to enable added security, simply as an option, becuase it allows for this action to be skipped and then to continue. However, when skipping and continuing it leads nowehere and the same prompt box opens when trying to open the messaging section to attend to message received.

Is this normal? Your thoughts would be appreciated. 

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It’s a new feature to make Zazzle safer and prevent spam, see the announcement here: https://community.zazzle.com/t5/creator-news/new-feature-sms-verification/ba-p/155310

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Thanks Pixelan. 

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Hi,

The prompt to verify the phone number appears to be legitimate, as it is required to access the messaging section. However, in my case, I tried several times to verify my number but did not receive the SMS code, which has prevented me from responding to customer messages.

Has anyone else faced this issue, and if so, how did you resolve it?