When I try to reorder a product within a collection by dragging its thumbnail, it snaps back to its original position. I have to refresh the page each time for the new order to register. It’s only started happening recently 😕. Is there a trick to this?
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@SheaPrints Which type of collection is it? Cross sell or normal? Which Occasion? Which browser are you using?
If Cross Sell - click on the burger (next to add products) and then “Manage Custom” or Group then on “reorder products”
Visually - they do snap back momentarily but they do reorder them and find their new place (source me just tried a christmas cross sell)
Then hit Stop reordering
They will take time to re-index any changes in the front end (I think)
But I believe the slots in a cross sell are set in an order that can’t be changed but you can change the product order (if that makes sense)
Collections are kooky at the best of times and it wouldn’t surprise me if they’ve changed something behind the scenes
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Thanks @Sara_H 🙂 It’s happening on normal “Similar Style / Theme” collections, and it affects various “Events, Occasions or Moments” including Birthdays, Graduations and Business & Corporate. It happens in both Microsoft Edge and Firefox. I seem to remember this happening before, so it does look like something’s changed again. I hope it’s fixed soon!
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Yes, this has been happening to me for weeks now 
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