I posted several issues with the design tool last week. There has been no communication so far as to the status of repairs. This morning I’m trying to use work arounds. They are not working. They are not precise. The resizing tool is the most inexact version I have ever seen. I have a better resizing tool on Fourth Wall. This is very frustrating. Just about every way one uses the design tool to make a design is broken. Nothing is centered. The pink Resizing frame is a joke. We cannot move elements. We cannot redo or undo more than 1 measly click. Color doesn’t work on lines and borders of all shapes. When we try we are completely booted out of the system. The tool itself jumps around like crazy when trying set any element, including text. There is so much wrong with the design tool that it should be a priority today to fix immediately.
The creators need to know what to expect. And the work arounds just aren’t good enough. Please acknowledge you are aware of the issues. Please communicate your timeline for fixing the design tool. @Scott , @mark, @MarkM , @Fiona
I worked for a very large computer company for many years – and though not a technical person myself – participated in many changes. We would never ever have put something out with as many missteps as this – it is extremely frustrating. I was thinking this morning that one of the folks working on all these changes needs to set up a sample store and work on that store designing every day until all these issues are resolved. The issues would be found before we find them and that would surely be a simple way to make that happen.
So, I imagine that the issue with changing fill colors and border colors also kicks customers out of the design tool — which might explain my dismal sales over the last week.
This unresolved problem is causing a loss in sales for both designers and Zazzle.
I don’t know what’s going on behind the scenes with the design tool, but whatever changes and enhancements Zazzle’s web development team are playing around with have resulted in an extremely buggy, unstable design tool.
I know moderators are just messengers who pass the info on to software engineers/architects, but they often say “I’ll provide an update,” but that rarely happens.
We’re sorry about the issues that you’re experiencing. We do hope to have this cleared up very soon. The team is aware of the issues mentioned above.
I’m going to lock this discussion as a duplicate. It doesn’t do us any good to have to sift through discussions like these where there’s multiple issues being discussed. Conversation ends up being difficult to follow, and it’s easy to miss issues that have been mentioned.
Also, moving forward, please do not use ALL CAPS in the title of a discussion.