I can’t get Zazzle to pay me my royalties. There’s an issue with my physical address. The Zazzle system keeps changing my full address to an incorrect abbreviated version, which of course does not match the one on my W8 form. I keep changing it back and every time Customer Service (or the bot thereof) checks, it’s back to the abbreviated form and I get an address mismatch error. I’ve emailed customer service many times and they’re ignoring the issue. I’m not even sure I get a real person when I do as I keep getting the canned answer of mismatched address. It’s been on-going for almost a year now and I’m getting angry. How can I get real help?
I think they will reply to you soon. If you have got royalties from your creations/designs they will pay you. It happened to me some year ago some royalty payment was not detected, due to some technical missunderstanding. Personally I now consider every royalty is detected and paid to me from my Zazzle creations/design. In the meantime I overview my store and offer first-rate products in order to get some sale/earning more…
@AnneLau Have you tried the Chat system? At first you will get Zee, Zazzle’s virtual assistant. Tell this AI program that you wanted to talk to a human and it will say:
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Happy to connect you with one of our human agents. Could you share a bit about what’s going on? That way, I can make sure the right person has the full context — or I might be able to help right away!
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Of course AI can’t help you with your problem I’m afraid but I talked via chat some months ago to a very friendly (human) support person who even called me back on the phone with an update on my issue some days later.
And maybe a moderator will jump in tomorrow once they work (I think during office hours PST). Good luck to you.