Annoying as they amounted to $57 combined. Why would the order be cancelled after 10 days?
Lots of reasons for a customer to cancel, i.e. they were not happy with the product(s); print quality was poor; product received damaged; product received too late; they changed their mind; etc. It IS annoying to lose a sale like that. Been there!
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Good news! They’ve just been reordered (on 4th July) and this time the combined royalty and referral earnings is $64 
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Fantastic!
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It’s recorded as “Self”, so I can only think it’s come from a list I posted on Benable.
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The Self referral - was it a Cross-Promotion one (15% because your RFid was in it) or a Self-Promotion one (higher variable rate because it was a clean link)?
Since you mentioned Benable I tried to answer my question myself by looking at some of your lists and their links. All of the items I happened to look at, whether for a collection or individual product, they’re all auto-affiliate links for Benable. Meaning if a sale occurs through one, Benable will get the flat 15% commission from Zazzle as the Referrer, and in turn Benable will pay you peanuts out of that as your share of the referral commission. Further more, since this makes it a 3rd Party sale, your royalties will be cut down, too. You’re much better off using your own link.
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I thought I had used my own link. I’ll have to see if I can rectify that.
Great! @NigelSutherland I am glad the customer reordered your products, and you got a larger payout.
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It calculates to being a self-promo referral at the higher rate (40% in this case instead of 15%) so it must have come through a “clean” link.
This is fantastic news.
There’s long been doubt and questioning over how a “clean” self-promo link can be trusted to not be overwritten by someone else’s since there’s no RF or anything else special about the link. Here, the customer came in on a clean link, you got the self referral for it, and ten days later (so still within the 14 day protected period) they re-ordered. And you still got the self-referral. Between ordering, canceling, and re-ordering, it is extremely likely they clicked links in Zazzle emails confirming the sale, confirming the cancellation, maybe using a link in one to do the re-order. Obviously can’t be sure whether the customer did anything in those 10 days to pick up a different cookie, but odds are they did. So this shows to me that “clean” links can be trusted to magically retain cookie-priority even though they have no special data in them.
Thanks for posting this, very helpful. And congrats on the sale!
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With Benable, when you post something there is an option to ‘opt-out’ of Benable receiving the referral. You need to turn that off on your posts.
They’ve been cancelled AGAIN! 
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Hang in there. I have had orders cancelled several times before they stick.
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