I contacted zazzle earlier this week about my royalty not updating. They said they would contact me with an update and that was 3 days ago. Nothing yet.
I changed my royalty before the 20th of December and nothing changed. I was concerned that I had not done something right so I did it again before December and double checked the day before making sure I had also checked to update all past products and digital as well and I received the little pop up that changes had been saved. My past products have not been updated.
Yes, I had the same problem. I went through my two stores with changes before the 20th January/monthly deadline but only some royalties changed. That pop-up appeared: “Your changes have been saved” but it was a big fat fib! Now my (same) products are displaying different prices. This will not inspire ‘trust’ in the customer.
Zazzle, the royalty updates are glitching. Please help.