Royalty Payment Canceled

Hi creators! Where can you find out why the payment was rejected ?

Did you check your paypal account? When I looked at my earnings summary this morning, the payment info was gone. I panicked, but when I checked my payment history, it was already made. Then when I went to PayPal it was there for me to accept. 

Unfortunately, my payment is glowing red and the money has returned to the store balance. After submitting the tax form W-8 BEN ,  it must be confirmed by Zazzle that that everything is fine and that the form has been accepted and sent to the tax office for consideration?