https://www.zazzle.com/celtic_trinity_knot_monogram_purple_tarot_cards-256023322175827991 (now discontinued)
Last sold date showing in the back end 1/28/25 however that sale is not listed my royalty history reports.
The sale before that was 11/14/2024 (I bought a pack order ID 131-46841885-7504539 )
So my question is - why was I not paid any royalties for that sale in January and where did it disappear to?
Thanks for investigating!
Welcome to the club… 
I noticed a sale on 6/24 and looked at the product as soon as it appeared in the royalty history.
I also looked at the quick stats, they weren’t updated very quickly and they said last sold 6/19/2025.
I do not have the sale in my royalty history either. I contacted Zazzle and sent screenshots,
and they said they will look into it.
Today I received this response: It seems it was either a glitch on the site or a delayed update. Checking over your account, the sale on the 24th and subsequent sales are showing! It was a pleasure to help you today! Should you need further assistance, please do not hesitate to reach out. If you were happy with the customer service provided, please click the blue link below and let us know or leave a few kind words on Trust Pilot. https://www.trustpilot.com/review/www.zazzle.com Kind Regards
Hello? So why exactly didn’t I get my sale? And it I’d also be very interested to know if this was an isolated incident that I noticed by chance, or if it happened more often.
I noticed a sale on 6/24 and looked at the product as soon as it appeared in the royalty history …
… I do not have the sale in my royalty history either.
??? Was it in your Royalty History or not?
6/24 yes, but not 6/19.
Was it around the 24th when the problems with the none/third parties happened? Is it possible that a series of failures are happening one after another in different areas?
Great job for discovering this, @Sara_H
It would be very strange with so many technical issues all over the site, that this would not affect the sales reports.
I sold a business card on 1/28/2025
https://www.zazzle.com/professional_carpenter_construction_qr_code_business_card-256541749273040181
It does show in royalty, but not as sold on the back end of my store.
In the quick stats on the product page it says 2/27 as last sold date. It does not show as sold on 2/27/2025 in my royalty history. On the back end of the store it says it sold on 2/26.
I sure hope this is not part of Zazzle’s new business model and also does not end up on the huge pile of issues that are being ignored. Thanks for looking into this, Zazzle!
Hi @Sara_H - We can confirm that this was an internal order placed for product samples. Since no payment was processed through Zazzle, no Royalty was generated and as a result, it won’t appear in your Royalty Report.
I reported to Zazzle something similar thorugh support on January Ferbuary and also previously, but I have not had clear answers and complete feebacks or fixings After that having no sales reported from January (Except some my purchase and other in my ocal area). I think is better Zazzle do a check about my sales/royalties and refresh my account and payments about everything reporting and paying me all royalties arised from my designs on Zazzle products. Thank you.
@Fiona Thanks for looking into it
