I have noticed that for the past few days, sales have not been clearing so the “current total balance” stays the same and the 30 day “pending” figure only increases. I definitely had sales in early November which should have cleared by now.
Is this the same for everyone else?
Hi @Alison_D ,
I’m very sorry to hear you’re experiencing an issue here. I reached out to you via email to see if we can help resolve your inquiry.
Thank you for your patience!
Pádraig
Mine have also stopped clearing - so you’re not on your own @Alison_D
They may have changed the way sales clear from 30 days to 45 days? (pure speculation - I have no idea)
Shall wait and see what date the sales from 6th December clear or whether it’ll all clear as a total at the end of December (who knows)
Same here, for the past two days now. My sales history for November 6th and 7th shows none have cleared yet.
Mine as well.
@Sara_H hmmm … not according to the Help center article Earnings Payments to Zazzle Creators – Zazzle Help Center:
@WHS_Designs yes I know - pure speculation from me that it may be in the process of changing - like I said - no proof 
Mine have also not cleared for the past 2 days. What’s going on???
@Sara_H when I check my Royalty History reports, the sales for November 6 do show as cleared – they’re just not being captured in the Earnings Summary.
@WHS_Designs You are special! Mine are not clearing from November 6 in the Royalty history (ie -going green) and the current total balance ($/£) isn’t increasing as it normally does once a sale is cleared. Plus the pending amount is increasing (as sales come in) and not decreasing as it should (when sales clear)
@Sara_H
my bad – my sales from November 6 and onwards have *not* cleared (I’d swear they did a few moments ago, though!)
Mine Also
I could see that coming, many large corporations are even going to 90 days but let’s not give them any ideas LOL
Me Too
Same issue here. Sales for me have not cleared for 3 successive days.
Hi all,
Thanks for your patience here and I’m sorry you’re experiencing an issue with this. We are investigating this now for you so we hope to have an update soon.
Pádraig
Mine have not cleared in the past 2 days either. Thanks for referring me to this feed, Sara_H.
FYI they didn’t clear again this morning (12/8/23). So day 4 for me.
Same here…hasn’t cleared for few days now.
Me too