This has been an ongoing problem with Zazzle that really needs to be fixed. The search function in the backend does not yield results for some products in the backend even if I search by the product’s exact name. This issue makes it difficult to find, edit, or optimize products—and to manage my store. Can you please address this issue? Here are links to products that are experiencing this issue. Thanks.
Same here. I just spent over 15 minutes trying different ways to “find” a product. I tried different search terms as well as using the Zazzle departments ONLY with no search terms at all with NO results. Luckily, I was able to find it on the public storefront:
It is very odd that it cannot be found AT ALL on the store management end but is easily searchable by relevant search terms on the public store front. How could that be if it is the same store?
All three of your links work just fine for me, going to the towel set. Could it somehow be related to the browser? I use the newest Firefox on a Windows machine.
Yes, definitely needs to be fixed!! Mine are still all not searchable that were part of the ‘stuck indexing’ batch in February. It’s incredible frustrating trying to manage products like that. I have shared a big batch of examples of mine on another feed for the admins to look at. Hopefully it will get resolved ASAP.
Okay, gotcha. And come to think about, I’ve occasionally not been able to find something and have to try to drill down to where it is. I’ve thought I was maybe not searching well enough.
Same here. I can’t find many of my products. Examples below. I can find them on my backend passing the pages until I see them but if I search for the exact name, or just easter, or easter invitation, nothing comes up. For easter alone I see 43 products but all invitations (and I’m guessing many more products) are missing. For easter invitations the result found is 0. This is in the backend. If I search for the exact title in Zazzle search, it is there. This needs to be fixed please, I can’t properly work otherwise.
Thanks, Fiona! I sent more examples and a video via email but the person responding doesn’t understand the issue. If you can see the emails and pass it on maybe it helps. I noticed also for example if I search for “easter” alone it showed 43 results the other day and 25 results today but I didn’t delete anything and have no hidden/need optimization listings either.
Hi Fiona, just wanted to share that this is happening for me too. Products from a month ago still are not showing up for me in a backend search. I have to click on categories and manual scroll to look for them. Thanks for looking into this!
I uploaded 7 designs on Monday 17th but next day saw that they were not appearing on the front-end. I have delayed uploading more. Are we being shadow-banned? Has Zazzle outsourced IT to a Third World outfit believing the promises of cost-savings? I find myself wondering if the time has come to go POD directly? I would not be surprised if other creators are thinking the same thing.
Your issue is a different problem. It’s normal for some products to take a few days to show on Zazzle’s front end marketplace. This has always happened as far as I know.
The problem about the backend it’s still happening thought. Some of us still have products not appearing in the backend of our shops.
I’ve noticed the same thing. I know I have the product in my store but when searching the back end with the exact word I know is in the title it still tells me I have zero products that match it.
the feed for searches seems to not be working correctly either. I limit the search feed query to just my store, but any search seems to return all my products. In addition, it seems to only return a subset of my products, less than 1/20th of all the actual products in my store.
Still happening. Wanted to add that it’s not just new products or ones with no views. I know for sure of one that keeps selling but no matter what I use to search for it on the back-end, it does not show up. I have to use the categories and go page by page to find it. Please give us an update. If I want to send a product to a potential customer, promote it, copy the design,… I just can’t work properly.