Share Link Making 4 Collections Private Because It's Not Seeing the Products There

Discussion Forums Technical Issues
1

I have 4 Active Collections that are stuck on Private because the Share Link Thumbnail is not seeing/registering/reading the products actually there and is BLANK. If it can’t see products, it turns the Collections private.

  1. Believe me, I spent a week clicking “yes” on the “Do you want to make this Collection Public?” every day, but they just all flipped back to Private overnight.
  2. All 4 Collections are active and loaded with product and oddly they are all 4 holiday Collections (Halloween & Christmas)  
  3. Here’s the 4 Collections affected (and remember I’ve told you they are stuck on Private by the share link not seeing the products. It’s the share link that opens the “do you want to make public?” window and it apparently controls the viewability of a Collection.)
    https://www.zazzle.com/collections/11965118907071430
    https://www.zazzle.com/collections/119503925851910019
    https://www.zazzle.com/collections/119620270257458679
    https://www.zazzle.com/collections/119194232873154675
  4. Here’s a screen shot of an empty Share Link thumbnail. They all 4 look the same. This needs to be fixed so it works right.

zblank.png
zblank.png1920×887 252 KB

2

Hey @BevStuff ,

Thanks for reporting. I’ll let you know when there’s an update.

1 Like
3

Is there an update yet?
So far all Collections mentioned are still locked as private and clicking the option to make them public again still not effectively unlocking them.
If tech can’t figure it out, please say so. Deleting them and replacing those collections fresh might fix the problem, but then that is me solving my own problem. I’d prefer an Official recommendation that is the best fix. 
If i solve it myself, what good are you?

4

Hey @BevStuff ,

I followed up with the team to see if there is an update. I’ll let you know as soon as possible.

1 Like
5

Thx. Being these Halloween and Christmas Collections, it would be really good if a solution can be reached by 1 Sept (particularly for Halloween)

6

The Halloween Collection is no longer locked on private, but the Share link thumbnail still only shows 1 item in the store (a mug) and not what’s really there. So that is still broke. The Share link needs to also work properly on all 4 Collections listed a beginning of this message. And By Sept.

7

Hey @BevStuff ,

I followed up with the team to see if there is an update.

8

What! I got a message a solution was accepted when only 1 collection of the FOUR stopped being private, BUT I can’t share it! The share thumbnail is completely messed up on all 4. I’m pretty much thinking, by end of Aug, if not fixed, the best solution will be to delete and do those 4 Collections fresh for the holidays. Really, if tech can figure it out, they out to just say, “hey, best to redo them.”

9

The Christmas Collections are fixed: no longer private and collection share button is normal looking. That’s great. Thumbs up.
However…the Halloween Collection Share thumbnail is NOT working properly still. I only shows one item in the collection (a mug)@  https://www.zazzle.com/collections/119651189070714306 

10

The Halloween Collection Share thumbnail is working properly and reading the Collection correctly.  Thank you.