sold alot but not showing sold once

Discussion Forums Technical Issues
1

I sold alot of the below invitation:

https://www.zazzle.com/wedding_invitation_dark_red_floral_black-256896045398822815

but its showing it never sold on the back end.  Why would this be?

This one to:

https://www.zazzle.com/wedding_invitation_dark_moody_autumn_fall_floral_2-256623955411840010

seems to be an issue with all my invitations.  

2

If it was a recent sale, it likely simply hasn’t indexed yet and will show as a sale shortly. If it was a purchase you made yourself, it may have been recorded as a personal transaction rather than a sale. 

3

Another thing to consider - there are printed stats and digital stats for invitations. If your invitation sold as a digital download, you can find those sales stats under the digital stats for that product.

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4

these were sales years ago.  I was wondering why they stopped selling and started looking into it.  

5

these were all printed not digital.

6

Can you look for those prior sales in your earnings report in the prior years when the invitations sold? Perhaps you could take those earnings results and report those to Zazzle so they could correct the sales stats for those items. If they went pink (cancelled), then they would not show in the sales stats as being sold.

7

Hey @lroles ,

A member of the team has reached out via email to help. Thank you!

8

Thank you.  They updated my backend somehow.  Now stats have “printed quantity sold”  which i didnt have before. 

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