On the 19th of May I checked off the default royalty rate to change for all my existing products. Thus far there have been no changes in my existing products royalty rate.
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Attn- Zazzle Admin
@Mark , Scott…
“Not All Royalty Changes Were Made” under Store Management–
was the original link to the post which was moved to Store Management by Mark.(So I know he read it)
I posted there on 4/21 stating that I had changed my royalties on 4/17 with no updates to my royalties. You replied there, saying give it a few days. Mark did not reply in that post, just moved it to Store Management. I posted there earlier today, which is my second post requesting assistance from Zazzle, so far no reply, no changes to my royalties and no explanation from Zazzle. This post will probably be moved to Store Management, again. Frustrating.
A little help, Zazzle Admin? Thanks.
Hi folks,
I’ve now flagged this issue with our Team.
We’ll be happy to provide an update as soon as one becomes available.
- Cian
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Thanks Clan.
I have a typo in my initial post. May should be April.
For what it’s worth the system thinks it changed my royalties on all my products because when I check the “edit details” on those products which should have been effected there is no indication the royalty change is pending. I had changed my default royalty & asked to have all the products changed as well on April 16th.
@Clan, Scott, Mark–Attn Zazzle Admin
It is end of day 4/28,still with no changes to royalties on either of my 2 stores, since 4/17, when I entered changes to royalties. So it has been 8 days since the 20th when the royalties were supposed to have updated. Those of us posting (3 so far) about this have missed the opportunity for Mother’s Day sales, and perhaps Father’s Day sales, too. Feedback to Zazzle, I am going to take a theoretical guess that we 3 are on a slow or bad server. My lack of sales (?) on top of non updating royalties suggests to me a server problem. Also, several days ago , for me,the forum server(?) was down tor a full day, only partially loaded, I was not able to access it.
@Zazzle, an update from the “Zazzle Team” would be appreciated.
Hazzah! Guess what happened today. All my royalties finally converted to the new rate. It took three weeks but it did happen. Dang that is some slow indexing.
I think it’s time for Z to get another server. 
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You can thank Craig in Cork Ireland for resolving the non-update of royalty for several of us sks affected , ( he has a great Irish lilt) the Zazzle phone contact I spoke with on Thursday 5/5, (he read my forum posts as we talked) who said he would contact Zazzle tech and the royalty rate issue would be resolved in 24 hours, and it has been. Remember, in ask a question forum section(?) I replied to you that I had called Zazzle and suggested that you also could call about your issues. It took me numerous posts before I got frustrated enough and realized that posting and waiting was not getting the job done. Fortunately I got someone on the phone who listened. Thank him for finally getting it handled.
Please understand I did not post to get any credit, rather posted to let everyone know that Zazzle phone support does work., and to give credit for a job well done. Hopefully Zazzle will read this and Craig will be kudoed by Zazzle.
THANK YOU CRAIG,Zazzle in Cork Ireland! Great job!
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Just checked all mine and they too changed. Doing the happy dance.
Thanks for calling support @idraw 💐
I just had a sale on one of the things I KNOW I changed the royalty on and it has reverted back to what it was before I changed it weeks ago. Also several other specific items I had changed the royalty for, have reverted back. I changed these long before the cutoff date.
Duplicate conversation. You opened (and posted in) a newer conversation here: https://community.zazzle.com/t5/technical-issues/royalty-rate-not-updating/m-p/48089/