Hi,
I just saw an email from USPS that Zazzle has sent my two tax documents to my old address in the United States despite the fact that I changed my address on file to the current one where I live in Italy. I sent an email to customer support (support@zazzle.com), but I want to be sure that someone sees this. I would like an electronic copy of my 1099s sent to me immediately please and then a paper copy sent to the proper address on file in my account. @James @Scott can you please alert someone at customer support that my tax documents were sent to the United States instead of Italy? I need to get my taxes done, and as it is, they will be a bit of a hassle this year with my international move with 3 children.
I can privately provide you with my address in Italy if necessary.
Regards,
Dawn Ciano
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Please can one of the moderators respond to this. It is very important. I changed my address to my new location in Italy months ago. I don’t understand why you sent my tax documents to the United States.
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Hi @albamarie , I can see that you are emailing with our Customer Care team, which is the best place to get this resolved.
I will mention generally, that we advise here in our tax help article, that we mail your tax form to the address that was in your Zazzle payment settings at the start of January. Your situation is unique, in that you have moved countries (which means your address and form type need to change for 2026) and while this is all being changed over, hiccups are inevitable. Our team will help get your forms once they are available digitally to us. Thank you.
Thank you for your response @James . Is it at all possible for someone to just communicate the amounts that are on those two forms. That is the most important part so I can ensure that the amounts I submit on my return are accurate. I know you must all be immensely busy, but if you could please just send me those two figures, it would help me tremendously. I am a single mom of 4 and am eager to get my return submitted. Thanks.
@albamarie We don’t have access to them yet I’m afraid but as soon as we do we can send them over to you. Thanks!