Technical Issues

[CarolC]

Greetings to all:

I recently found that 6 if my 19 collections do not display online. I contacted technical help and they said they are looking into it, but it has been over 7 days.  It was about 4 days until I received an email telling me to send the links to the collections to them as well to assist trouble-shooting.

Also, I went through my products and made sure all my cups were facing forward, and it has been “days” and I still do not see the corrected images. 

I created some media covers for my collections, and some display and some do not. Needless to say, this is very frustrating. 

Has anyone else experienced a similar situation, and if so, what was the outcome. Your input is greatly appreciated.
Thank you, Carol

ArtByCarolCross

[Sara_H]

@CarolC  

I can see you have 18 collections on your profile - and 15 on your store

Check the collections that aren’t showing on your store that they have been assigned to show on your store.

Do this by edit collection - go to the top right ‘your stores’ and make sure there is a tick box enabled

under store availability.

When was the 19th collection made? Does it have more than 6 products in it?

The collections could need indexing and I see you updated the last one “Last updated Jan 14” which is today.

Make some cover photos for your paper cups then they will always show the way you want them to

Media Covers for collections need to be minimum 1480 x 1480 and provided you uploaded them via the Collection Media Manager - they should appear

[meinMotivladen]

Hello, I also saw today that only very few of my products can be found. Even with direct search terms they are not displayed. Very annoying. But it reassures me a little that the error is not just mine, I thought I had done something wrong.

I hope the error will be fixed quickly.

Best regards
Viola from meinMotivladen24