I’ve been cleaning up my stores and as I’m going through them, I have noticed that many of my products with either text or photo templates are not showing up on the product page to personalize. I go in and check that they are still set for the customer to personalize.
Examples
Primrose Flowers Add Your Own Photo Personalized Plaque | Zazzle
Vibrant Red Dahlia Flower Abstract Personalized Duffle Bag | Zazzle
The links don’t work for me. I’ll go in through your store and look.
Edited: I searched your three stores with those titles and can’t find them. Sorry I’m of no help to your issue.
-Molly
Hey @SmilinEyesTreasures ,
The template options may not appear for you when logged into to your account and looking at your own designs.
If you log out, you should be able to view the template options as the customer sees them. It is appearing as expected for me.
Thanks Mark. What I see now is Personalize this design button which brings the customer into the design tool to personalize instead of the templates being on the product page. Just another confusing change for me with the new design tool.
This is the expected behavior now.
Hi, Mark. Can you confirm that this means in order to test our templates, we have to log out each time? I’ve been wondering this based on behavior I’m seeing, but I wasn’t sure if this new extra step was by design. Thanks!
Hey @Sea-Change ,
To the best of my knowledge, you do need to be logged out of your Creator account to see the personalize option for your own products.
Thanks, @Mark
but it is very difficult to log out every time you need to check template parameters together it was easier earlier, can it be rolled back?