Unable to add any products to a new collection.

Discussion Forums Technical Issues
1

I tried to add a new item to the collection I created, but every time I click to add an item, it shows an error. Please help.

2

@CreativeDesigns  New collections need time to index like new products do. Try again in a couple of days.

If it still has issues- come back with a link to both the collection and the product that are misbehaving and the Tech Team can investigate

1 Like
3

I’ve got the same issue.  I have created a new collection.  When I click to add new products the purple “think” dot hovers for a few seconds then it disappears and I’m back to the screen where I want to click to add new products.  I cannot add to this collection directly via the products either because the collection cannot be found once the desired products have been selected.

4

I’m now able to upload directly from my products. At least that’s a work-around.