Unable to edit Media Section

Sara_H · June 30, 2025, 12:02am

In the back end - I’m unable to edit or rearrange my media.

When I press edit I’m taken to a blank screen (firefox/windows 10)

(also tested in chrome based browser and is the same)

It’s not showing any images in the backend for me to manage when I press Manage Media

In the “About Section” it’s says 5 more items

But there are many more than 5

It’s letting me upload media but no option to edit or rearrange.

I’ve checked another of my stores and it is showing the edit button for me to rearrange as expected so it’s not a browser issue

Thanks for investigating!

LMGildersleeve · June 30, 2025, 1:44am

For reference I’m on the latest version of Safari and the Media section is working as usual.

Sara_H · June 30, 2025, 8:59am

@LMGildersleeve Thanks for checking! It’s working in my other’s stores as expected. Just not my wedding shop. Strange

Sara_H · September 19, 2025, 5:50pm

Hi. This is still an issue where I can’t edit media uploaded nor see media when I upload in the backend

It’s showing 0 results in the back end still however the store front is showing media

As stated back in June, other stores are behaving as expected, just this one that is behaving badly.

Thanks for investigating!