For the past few days I’ve been unable to work normally on the Zazzle website. Pages often fail to load, I get repeated timeouts, and sometimes I’m redirected to lithiumbounce pages or receive 406-type errors. Clearing my cache only helps for a few clicks and then the problem returns immediately.
So far I’ve tried:
clearing cache/cookies
using incognito/private mode
switching browsers
restarting my computer
Unfortunately, nothing resolves the issue for more than a moment, and at this point I’m unable to edit, upload, or even browse my own store reliably.
Is anyone else experiencing similar problems?
Or is there something happening on the platform that might explain this?
Any help or confirmation would be greatly appreciated.
Thank you!
I now see three similar issues being reported — one from the US, one from the UK, one from New Zealand, and mine here in the EU. This confirms the problem is not regional and not caused by individual browsers or computers. It appears to be a wider Zazzle platform issue or a Cloudflare configuration problem affecting multiple regions.
Cloudflare was not functioning earlier today, both my own website and also that of my host were down.
Problems with the design tool have been going on for at least a month now. But I gather you also have these issues on other pages on Zazzle?
Is it just the Editor, or the wider site? It’s happening right now for me, and I’m finding it creeps over into general use; preview images not loading, then newly made product’s page images not loading.
I can’t then help but wonder if the reported Singapore traffic is overloading the site, and (whatever the cause) did my November sales trickle fail to happen this year (so far) because the site is slow.
@Scott it literally just happened to me for the first time just now. My earnings summary page is giving a 406, came back after a few minutes. And when I just tried to enter my tags on a product, they are just sitting in the box and wouldn’t add (tried hitting the button and also hitting enter). They did eventually add though. I did notice product images not loading the other day though, both my covers and the Zazzle mockups (backend and public on Chrome and Safari).
Now I just got a 429 error trying to change the product category when posting. It got stuck on a loading window, I tried to refresh and the 429 came up. And it is also happening on the earning summary page now too. And the backend product feed.
Hi Scott, Unfortunately I’m still having the same issues today (problems started around November 16th). After just a few clicks the site breaks again and I get another 406 error, every single time. At this point I’ve been unable to work on Zazzle for almost a week. Cache clearing and browser switching only help for a moment, and then the problem returns. I really hope this gets resolved soon, just wanted to update you that the issue is definitely still ongoing.
I have been having the “slow” and “freezing” issue for days but today I keep getting logged out. I go to upload a product image and it appears to upload then when I click to add it I get an error message and it logs me out.
Red message in corner:
“An unknown error has occurred when uploading your image. Please try again later.”
I log in and try again, close the window and try again. Keeps happening.
The error message sometimes happens but also getting logged out is totally unusual. Fix?
I reported this same error 406 on November 14, but Zazzle never looked at my post or even responded to it. It happened on Chrome and Firefox, so much as I finally had to uninstall Chrome and Firefox from my computer. It was messing up my computer, so I finally had to start using the Edge browser. I never got the error 406 on Edge and I’m still using the Edge browser, with no problems.
I’m in the US and came to see if anyone else was reporting problems. I made several cards today with no issues then all of a sudden can’t make anymore. The first time I refreshed and it let me make another, but now nothing I do seems to matter. The page is just frozen.
Over the past week or two we’ve experienced (and resolved) a number of different issues that have been reported here. In order to stay organized, I’m going to close this discussion. If you see an issue from here on out please start a new discussion thread.
