Does anybody know if the customer service number has been deactivated? I have a customer who received a product with a printing mistake, but says they can’t reach anybody in the customer service; no one ever picks up the phone. What is the best way to help this customer?
I’ve heard that they discontinued telephone support. I think your best bet is to tell her to first try the chatbot: www.zazzle.com/about/ask I don’t know if it will help or not, but it’s worth a try since customer service doesn’t work on the weekends as far as I know. I asked it what a customer should do in that situation and it sent me to this page: Returns & Order Resolution Center If the chatbot doesn’t have any answers she can ask it to connect her with a real person, or she can fill out a help ticket here: https://www.zazzle.com/hc/ticket
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Thank you so much!
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