Updated royalty not applied to all products

Discussion Forums Technical Issues
1

Hi,

I increased my royalty in mid January and I selected to update all current products, effective February 20. I noticed today a sale went through at the old lower royalty, and after some digging, I noticed that only some of my products have the new royalty. Can you help? (Note, I’m not talking about fixed royalties like masks – these are royalties I’ve set myself.)

Example of old royalty that hasn’t updated: https://www.zazzle.com/dinosaur_roar_green_monogrammed_kid_boy_t_shirt-235102329082477189

Example of new royalty that has updated: https://www.zazzle.com/little_ballerina_pink_ballet_girls_name_toddler_t_shirt-235048867945936109

I want everything to be the new, higher royalty.

2

Hi @jennifer22 ,

Sorry to hear! I’ll flag this with our Team and see if we can uncover anything.

Thanks for letting us know! 🙂

  • Cian 
3

Thanks, @Cian  . Please let me know what you find out. I just made another sale at my old, lower, royalty, so I’m losing out on the extra revenue. (sold https://www.zazzle.com/little_boy_things_that_move_vehicle_car_school_notebook-256232105814573239)

4

@Cian  Is there an update? I’m still making sales at my old rate. For example, these three items sold this morning: 

https://www.zazzle.com/girls_llamacorn_unicorn_birthday_party_invitation-256451959454054580

https://www.zazzle.com/cute_monkeys_and_bananas_in_jungle_pattern_bath_towel_set-256017889402233193

https://www.zazzle.com/colorful_little_boy_monster_trucks_pattern_wrapping_paper-256597345244474129

5

@Cian  Following up again as many of my products are still at the old rate, even though last month I went through and manually changed most of them to my new rate. This one, for example, is still at my old rate, even though the new rate is in the Details area: https://www.zazzle.com/dinosaur_roar_green_monogrammed_kid_boy_t_shirt-235102329082477189

6

Hi @jennifer22  , 

Apologies for the delay here. I will follow up with the Team now to see if we can get an update on this for you. Thank you for your patience, it’s greatly appreciated! 

  • Emma 🌻
7

I’m watching this thread @Emma  . I have time sensitive changes needed before the end of March in order for my products to be included in an invitation only event.

Lynn-Marie

8

Hi @LMGildersleeve  , 

Just to confirm, are you also seeing delays in Royalty Percentages updating? If so, do let me know and I’ll be more than happy to flag with our Team 🙂 

  • Emma 🌻
9

Thanks @Emma I’ve sent my inquiry into James H at  team.designer as the products were for the Graduation Maker.

:bouquet:

10

Hi @Emma  ,

I also changed my royalty at the beginning of the month and noticed sales went through at the old lower royalty and that only some of my products have the new royalty. 

I just now manually changed the royalty on the products again and looks like they immediately changed over but this one did not and says it will change over on the 20th of next month: https://www.zazzle.com/pink_blush_girly_feather_monogram_name_table_lamp-256823201180507577

Thank you,

Marisu, xomarisu