I know the Cover Photos is still in BETA but just reporting that the ones I’d done that had previously appeared in the Media section of my store now have all disappeared?
Will they come back?
Also reporting that the zazzle made inspiration section is missing from some product pages too - edited to add looks like some have returned but cover photos missing from that stream
Thanks!
Use @ with either Mark, Emma, Scott, James
Then post your message.
They can’t read every post, so that seems to be the best way to get their attention and an answer.
Please don’t feel the need to @ the mod team when you’re in the Technical forum. We read every post here, and we do our best to reply back with information as soon as we can.
Now, whether we have an answer at a moment’s notice is another question. In this case, I’m unsure if this is a bug or intended behavior. With the Zazzle Inspiration feed being built out and featured on the home page (See Home Feed test discussion here) it’s possible that it’s been hidden on product pages. I’ll check in on this as soon as I have availability.
Thanks Scott - it was great to see the cover photos automatically go over to my store’s media page. Cross fingers it’s just a bug
hopefully it’s only a bug
Scott, your comment is related to a suggestion I’m going to post in the discussion about the Home Feed test, but I thought it might be ok to post it here since this might be intentional behavior. I, too, have noticed all of my cover photos have been removed from my media section. I wouldn’t mind the missing photos at all, if the whole media section could be replaced with our own store Inspiration Gallery. It would be great if each store could have an Inspiration Gallery on the side (with unlimited photos) where we could post our own #ZazzleMade photos along with some text about the product and it linked to the product page. If that’s even being considered, then I’m hoping this is intentional. Fingers crossed! If not, I’m hoping the photos will be returned to the media section. I’ll post this suggestion, along with my other feedback, on the Home Feed test discussion, as well. Thanks for listening to my wishful thinking.
I delete all of the cover photos from my media section anyway so I was pretty happy they went away by themselves. I have my media section curated with a selection of images I created for it.
This apparent glitch has removed all the previous media I did have in that section and now my store says it is only 95% complete as 10 media items need to be uploaded to keep it 100%
Should I upload some media or will this be fixed as I don’t want to upload a bunch and it turns into having double. Thanks.
We have removed Cover Photo images from store media galleries and from the Zazzle Inspiration gallery that appears near the bottom of product pages.
You’re welcome to manually add the Cover Photo images to your store media gallery if you wish.
Are you saying that images were removed from your media gallery that were NOT Cover Photos?
Thank you, Scott.
Yes images that I had previously uploaded long before the cover images were a thing have all been removed. I only have three images in my media section now. There were dozens more.
I also just wanted to let you know I have tried to re-upload some of the images that were in my media section but it is not adding them. They say they are uploaded but then the screen stays frozen and they are not added to my media section.