Please any moderator, please reply with a fix. I have posted several problems on the technical issues board and have nothing resolved. I wouldn’t post here if I didn’t need help. Please do not ignore my requests for technical help.
Now today there is a new issue. The public view of collections is broken. See screenshot.
instead of showing your products - it looks like it’s pulling in a screenshot of the artwork(in the design tool)
@smkshops Have you added a collection cover image at all? ignore - see below
edit to add -
I right clicked the image in your Modern Boho Succulents Wedding Collection to see which image file it was pointing to and it’s the actual pdf of your artwork - which makes me think it’s linking to the wrong place for some reason
It should be linking to the zcache of the product page eg
so there’s been a mix up with zcache urls
That’s weird. I have been updating and optimizing items but have not changed uploaded media. I really hope they can fix it soon. @Scott @MarkM Can you please help with this? It’s all garbled in public view.
Hey @smkshops ,
Sorry to hear about this issue. Our team is aware of this, but we don’t have an ETA on a fix at this time. If I receive any updates, I will let you know.
