I’m posting here in the Technical Issues forum in hopes that someone from the Zazzle team might be able to assist or provide some clarity.
I recently received a notification from Zazzle indicating that my W-8BEN form is due for renewal. Following the instructions provided, I submitted my updated form via email to zazzle-w8@zazzle.com. However, unlike my previous submission, I did not receive the usual automatic confirmation email acknowledging receipt.
To be safe, I sent a second email the following day with the form attached again, but I still haven’t received any confirmation.
In the past, when my W-8BEN form was successfully received, I received an automatic reply fairly quickly, so I’m a bit concerned that there may be a technical issue or that my emails may not have gone through properly.
I also reached out via chat support and spoke with Adrian, who kindly confirmed that he has contacted the appropriate department on my behalf and will update me once he hears back. I truly appreciate his help, but we have to wait.
In the meantime, given the importance and time sensitivity of this matter, I would greatly appreciate it if someone from the Zazzle-W8 team could kindly verify whether my documents have been received or advise if there is anything further I should do.
Thank you very much in advance for your time and assistance—I truly appreciate it.
I encountered missing email confirmation problem too recently. They say they are working on it and other bugs and fixing step by step. I’m waiting from 2023 about some issue reflecting on my store. Try to reach them by support and email, they usually at least reply with some explanation.
Thanks, Osea. I already contacted support, and they said they will contact the W8-team on my behalf, but since this is for the IRS form in order to get paid when you are not an American citizen, it is time sensitive and of real importance, I thought to reach out to Zazzle through the forum as well.
You did add it to Technical, but I moved it over here because you’ve already reached out to Support a few times and spoke to Adrian directly via Chat. We’d prefer to keep the Technical forum focused on website bugs.
Thank you for your reply—I appreciate you taking the time to clarify.
I understand your point regarding the Technical forum, and I completely respect the intention to keep it focused on website-related issues. My concern was that the lack of an automatic confirmation email may indicate a potential issue with the submission or email acknowledgment system, which is why I initially thought it might fall under that category.
Regarding Support, I did reach out and had the opportunity to speak with Adrian, who was very helpful and kind. However, as he mentioned, he wasn’t able to confirm whether my W-8BEN forms had been successfully received, so I’m still unsure if my submission reached the appropriate team.
Given the time-sensitive nature of the W-8BEN renewal and its importance for maintaining my account and continuing to receive my monthly earnings, I’m simply trying to ensure that my documents have been received and processed correctly.
If there is a recommended way to obtain confirmation, or if someone from the appropriate team could kindly verify receipt, I would greatly appreciate it.
Hello Heather, can you please check mine too? I sent the 1st form over a month ago, they asked me to send it again, and I did not receive a confirmation email for the 2nd one. I sent an email a few days ago to ask but they didn’t answer either. It’s really important I get paid or it messes up my accounting. Thank you!