Hello to everyone! I have not been able to resolve the problem with W 8BEN-form for more than six months. Z-Support does not respond. Can anyone help me or give me advice what i need to do?
On April 11, 2024 I received a letter from Z-support saying that my address in my Zazzle Payment settings has duplicate postal code and my form does not, and I need to fix it. Then I fixed it, attaching a new W 8BEN-form and send it to zazzle support. But there was no response… The last time I sent my form again was 10 May 2024 to this email address: Zazzle-w8@Zazzle.com and there is still no answer. Who can solve my problem or who did you personally contact for submitting and accepting W 8BEN-form?
Hi! Fiona, the W8 team hasn’t contacted me, and I don’t think they will. Anyway, I am very grateful that you are the only one who responded and tried to help me! Dear Fiona, thank you for notice and responding to me.
Hello Fiona ,I have the same problem as Spark .I submitted the W 8BEN-form early April, submitted again ** changes I was asked , after that no response . **
Hi there, my problem is very similar to the above with the W 8BEN-form. It’s actually been a long slow process with no result, I have been wanting to take my earnings for over 12mths. My W 8Ben was approved which took weeks and weeks of back and forth, and then when I tried to take some money it once again said I hadn’t put in my forms, but I had, so I re-sent and now I haven’t heard back and it’s been another month! I don’t know what to do as I love Zazzle, please help! Jo
I have posted the following in another thread (June 12th 2024) and as no one seems to be monitoring it, am trying again here. No answer from Zazzle at all. I have done everything Zazzle has asked since January, the goal posts keep getting moved each time. Please will you get someone to help all of us with this problem, tired of being in limbo for 6 months! thank you. Avis
I have been sending W8-BEN forms to Zazzle since January 2024!! I do everything they ask, and each time after a lengthy wait I get a different Zazzle staff (I think this is a big part of the problem, lack of continuity), and they say it looks good … except for this part blah blah. So I change that part, send it back, another wait and sometimes I have to send a reminder! More than once actually. Then I get another person who says.. add this thing, so I add that thing … and on and on. I’m getting very frustrated, and honestly I’ve sent so many versions in I’ve lost count. The last one I got was the end of May asking for me to put my FTIN in section 6, I replied “like the one I sent back in February?” and attached that copy. No word back. I asked for an update on June 3rd, no word back. I have put my earnings on hold for now until you guys get your act together. I am a Silver Proseller and I’m about ready to close my shop that I’ve had since 2008. I have given you every version of this that I can, now I’m being asked to do what I already did months ago, after that you moved the goal posts! Now we’re going in circles and I’m tired. Ready to call the IRS for help, I’m in Canada btw. You need one dedicated staff member to see a case through from beginning to end, then possibly you might shorten the process for all concerned. Any help in approving mine would be much appreciated. Thanks. AvisNoelle Reference Number: CAS-9316267-H8T3K1
Hi Fiona! I finally received an email with a response from zazzle support and they sent my form forward to be processed by finance team! Dear Fiona, thank you so much for your help! :face_blowing_a_kiss:
Bump! Is there anyone at all moderating these W8 threads on here. Really getting tired of being ignored. I would like this resolved, it’s been 6 months…that’s long enough don’t you think? Give me a dedicated person to follow this through from beginning to end! Thank you in advance.
Thank you Fiona, finally a reply! Please pass on that I want ONE dedicated person to help me from beginning to end, not chopping and changing people who all have a variety of directions that just muddy the waters and cause confusion! Lily wanted me to change (last one I talked to) something, which I’d already done back in February! I sent her that one to prove it, and crickets since then! So please don’t just pass it on, because I’ve been passed on enough… we all have. Thank you in advance.
Update 2: yesterday my submitted W-8 form has been processed and my payment settings have been updated !!! I would like to thank Fiona and everyone from the zazzle team for their help!
That’s amazing news!!! I am so happy for you, hopefully mine will be the same as well. I haven’t had a response yet, so maybe fiona can get mine moving as well.
After My W-8 form has been processed Z-support are still canceling payments.
A total of 5 months canceled payments.
I asked for Z-support several times, only template messages from them. They were absolutely no help in finding out why this is happening and ensring it doesn’t happen again next month.
History of W8+payment: I sent new W8 in Febr. All paperwork W8 was fine for April.
Even though these things are okay, since then all payments have been canceled (5 months).
Since February at the begining of each month my payment was ‘pending debit’ row, note “Payment will be issued by the 15th”., then on 15th go red and cancelled.
So every month ‘pending debit’ row in green, than go red and cancelled on 15th.
This is my main source of income. We have living expenses, and families. I can’t afford to live on loans just because Zazzle is keeping the money and has not paid for five months. It’s frustrating.
I hope it’s just a simple technical problem. Please help fix it ASAP.
I feel very sorry for you, I hope you get this sorted! I’ve never heard of this one, truly awful. Now that this thread has been rejuvenated maybe you can resolve the issue. 🙏
Hi Spark, I’m happy to hear this! I think you can thank yourself for being so persistent! This problem has gone on way too long! I haven’t heard a thing, hopefully I’m on the list.
@AvisNoelle
I feel sorry for you as well. I hope the problem gets resolved soon. For long-time zazzlers whose main income depends on this, it’s even more distressing.
It’s kind of a joke, that now July should I post several times on the Zazzle forums, ask for moderators, so that I can finally receive my Christmas earnings?
But in another forum thread, designers they were a little frustrated with the months-long payment problem, (started with W8) that they wrote about 20 posts in a day.
And than interestingly, they were paid within 5 days.
. **
Really getting tired of being ignored. I would like this resolved, it’s been 6 months…that’s long enough don’t you think? Give me a dedicated person to follow this through from beginning to end! Thank you in advance.
I haven’t heard a thing, hopefully I’m on the list.