This matter has seriously started taking a tool at my mental health.
I submitted my form in January and after posting here at the forum to seek help got a response. As usual it needed correction. I sent it after the suggested correction of my address which supposedly didn’t match my form. This was awkwardly surprising since I had made sure that they matched after reading other Zazzlers’s comments & suggestions. (it was a literal copy-paste from my profile to the form). Anyway, I have not heard since then after repeatedly sending inquiries to the support team. My payment page still shows the attached error message that “tax form has not yet been collected”.
It is extremely disappointing that the support team offers no support and doesn’t reply to inquiries. I am from Pakistan and I have filled out the form after consulting with my fellow international Zazzlers who were kind enough to share their accepted forms. Yet I am getting rejections and zero support after that. I am sad to mention that if Zazzle is not interested in creators not joining the site, they might as well not register their Designer account instead of holding onto their hard-earned money for no reason. I didn’t spend day and nights to earn more than $1.5k and then literally beg for it to be released. Extremely disappointing and highly stressful. I hope someone can suggest me a way out of this stress.
i’m having a similar issue. submitted well in advance of the january deadline, didn’t get paid in february and no meaningful response has been received. No notification of any issues either
I am a Platinum Proseller and have a similar issue ongoing since January (since my W8 expired).
I, too, received the answer that my address does not match the profile info (even though this has never been an issue with my previously submitted forms). This problem seemed to get resolved, however, since I receive almost exclusively affiliate commissions and few royalties, I claimed both Article numbers on the same form, which appears not to be acceptable. The last communication I received from the Zazzle regarding this matter was on Feb. 14. On that same day, I sent two separate W8 forms, as the IRS instructions state:
“If you receive more than one type of income from a single withholding agent for which you claim different benefits, the withholding agent may, at its option, require you to submit a Form W-8BEN for each different type of income.”
I sent another email on the 26th and am still waiting for my latest W8 revision to be processed.
@Fiona what should I expect and when? I am still waiting to hear from Zazzle. My payment settings page still shows " No Tax form collected". Please respond since its urgent.
Please Help needed here too! I have the same problem here that colorblends reported above. I received the e-mail that all the info is correct on February 6th. But nothing happened after that.
Can someone please give an update on when the finalizing of the process is expected? Thanks in advance!
I heard they got newbies working on the @w8 department, and we suspect they don’t know what they’re doing, or they mess up somewhere. One of them even give me wrong info just like yours, and was told by another team and apologize. currently no one is replying, it’s either they are too busy, or they’re all dead… someone should knock on their door, maybe the managers should take a look?
Unfortunately, Zazzle’s handling of the W8/tax info collection has always been somewhat clunky and frustrating. I had hoped they would have automated this process by now, at least to some degree. I’m signed up on other networks and all others are quite straightforward with that matter. My Amazon Associates (affiliate commissions) W8 info expired in January, too, and it took me a couple of minutes to log in and submit the tax interview (no tax treaty info required). The Amazon KDP program (royalties) may ask a couple more questions, but is also a breeze to complete. At ShareASale I think you just hit a button to certify you are not a US person or conduct a business there from a fixed base. I don’t know why this is a months long struggle at Zazzle.
I suspect the mismatched address might have been an encoding issue (since my address contains a diaeresis), or possibly a misunderstanding, because I placed the ZIP code where appropriate for my country (as instructed by the form itself), i.e. 12345 CityName.
The lack of communication from Zazzle’s side is quite bothersome.
* Jan. 10 I received a notification that my form had expired, and submitted my updated form on the same day
* Feb. 09 I received an email that a revision is required, and submitted my updated form on the same day
* Feb. 14 I received an email that a further revision is required, and submitted my updated form(s) on the same day
My form appears to be accepted, as I now have a pending payment in my Earnings History. Thank you to everybody who helped get this issue resolved, I really appreciate it.
I am so sorry to hear of your issues. Did they tell you what was wrong with your form? Since the damage is already done in your case, you should - from my understanding - quickly file a US tax return to reclaim some or all of your money. Unfortunately, this may be more difficult than it sounds:
@Jesshartist I am really sorry to hear this. My form is accepted and unfortunately, I couldn’t find a way to update my post to inform everyone. I would suggest using Zazzle Live chat to inform them of your situation and they will connect you with someone considerate. Please make sure you convey your concerns and issues to the core to your chat representative. All the best to everyone. I hope your issue gets resolved soon.
Nice, to hear that, I also contacted zazzle live chat, but they told me to wait, they said, they are handling a huge number of forms right now, including complains. because they have very limited number of people handling this matter.