When download png from artwork background isn’t transparent!

Discussion Forums Technical Issues
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I am busy making cover photos from a lot of products. But I have the problem that the background from the artwork when downloaded has a color. I can’t use it in place it.net because it need to be transparent. 

could you give us the artwork with transparent background please!

best Regards, Caroline 

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I use placeit.net by downloading the artwork… go to more options –> download artwork.

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Yes, thanks this is what I do. But I have a solid background behind my artwork instead of transparent one. Now I can’t place it in a mockup, because you see a white square. 

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I found a work around, I transfer my artwork to a wall decal with a transparent background and here I download the artwork, which I can use in place it. But It would be nice to have the possibility to choose a download with transparent background. Thanks 

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Caroline, do you have a link to a product I can take a peek at to see how you’ve done the files.  I have an idea, but need to see if my thoughts are correct or not.  Thanks!  Audrey

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The background is part of the artwork, it’s part of the design as you published it. So when you “download artwork” that’s exactly what you get. If you published with a transparent background, you get a png with trans background. If you published with a solid blue background, the png will have a solid blue background.
If you published with a solid background a mock-up should reflect that so as to accurately represent the published design.

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It’s with any t-shirt I make, other products like mugs and wall decal have an transparent png. But T-shirts not. I hope you can find out what I do wrong. Thanks for the care! https://www.zazzle.com/we_make_a_great_pair_custom_photo_valentines_day_t_shirt-256090772217193259 

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I actually noticed yesterday when I was making gobs of cover photos that some artwork downloads had a background and others didn’t. This was in the same product category and I had made the background on all of them white. About 80 percent just showed the design on a transparent background. The rest showed the white background and it looked like the product. Not a problem for me. I just  photoshopped what I needed into the cover photo. I can see why this would be a problem for some though. 

I was a little surprised by this, I was assuming what you described in your post. I didn’t spend a lot of time thinking about why this was happening. I have thousands of cover photos ahead of me, so I will probably figure it out during the process!

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Unfortunately, some products do and some the don’t. My t-shirts show a white background instead of transparent…

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This doesn’t seem right. I’ve sent this along. Apologies.

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So I do see this on shirts, but not on any other product types. I’ve checked about a dozen or so. If anyone sees this happening on a product type other than a shirt please let me know.

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Huh. I tried it last night with these two glasses (so product itself is actually trans) to compare and the trans design gave me a trans png, the one with a black background gave me a black png.

I just tried it with this t-shirt, which has a trans design so the background color is determined by the product color, and the png downloaded does indeed have a purple background.

[About My Dog] Show Dog Brag T-Shirt[About My Dog] Show Dog Brag T-Shirt

It seems like if you’ve left the background transparent, the artwork downloaded reflects the product background color (as evidenced by the clear shot glass and purple shirt). Which would be why putting her design on a transparent wall decal works. But if you’ve set a background color (as she said she did), you get that color on the download.

This was in the same product category and I had made the background on all of them white. About 80 percent just showed the design on a transparent background. The rest showed the white background and it looked like the product.

I wonder if this has anything to do with the option to set white as transparent in the design tool. And/Or perhaps because with the new Instant Downloads, those in-situs are using white to represent trans areas. Maybe when the system produces the artwork to download, it’s just getting confused on white vs trans now.

I have a couple of products (pillows, disposable cups) where I set the background as solid white even though my design over it was trans and those downloaded correctly with a solid white background. However, I just tried it with a paper product,

and in this case, the white version, where I do have white set as a solid background color, the png downloads as transparent. (The black version downloads with black background.)

I don’t have the right kind of products & designs in my store to test more but so far it seem like the issue is only with white vs transparent, and only on paper products. (I’m kind of assuming most of the products you were working on yesterday were paper products.)

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After seeing the new comments above after posting, I tried with an old t-shirt in a now abandoned store of mine. (For @Scott , PID #235103218970983978). The design is transparent but I published it on a white t-shirt. When I download the artwork, I get the white background. If I choose a different shirt color on the product page, I get that color as the artwork background. This is inline with my above post, that with a trans back the downloaded artwork background reflects the product color.

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 If you published with a transparent background, you get a png with trans background.

I need to amend that to

If you published with a transparent background, the artwork background reflects the actual product color under your design, so if the product is trans (like with a glass or decal) then the artwork background is also trans.

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I haven’t had time to set up a rigorous comparison, but my first thought was this had something to do with the transfer this item to another product feature. My brain didn’t get any further than that.

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try just downloading the artwork . .. or is that what you did and it didn’t work?

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Exactly, it happens with t-shirts to be precise! 

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i have made some cover photos on placit but i don´t know how to place them on zazzle. Can you help me?

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I noticed this too, it’s a mix but I have 90% backgrounds not transparent, 10% transparent. 
It doesn’t bother me one way or the other but yes, it’s easier when it’s transparent. 

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@isabelalfarrobi  Cover photo upload feature is currently not working correctly. When it’s working again, you go to your product page and Upload your promo from the Listing tools menu.