I made a sale and got the referral for it. It was then cancelled. Same person made the same order and it was cancelled again. I made the referral for each and they were both canceled. Same person, same item sold a third time but I didn’t get the referral. I never thought about why this was before but this is a double figure loss. Thanks
Hey @kashmier ,
I have listed some of the main reasons why this might happen below:
- Ad Blockers
- Changing Browser
- Changing Devices
- Changing Domains
None are the guaranteed answer for this specific situation, but they are the most likely.
To add to Mark,s suggestions—
Other possibilities —
customer may have seen and used a sale code,cancelled and reordered,
may have personalized incorrectly,
may have been cancelled by z for some reason and reordered, changed quantity or size or style,
might have cancelled for some reason (wife/husband/whoever) said change that, and reordered after they thought about it again, using a different computer and/ or clearing cookies,
might have had to use a different form of payment after the order was cancelled,
or a combination of the above—
among other customer-centric reasons.
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Thanks for the answer Mark - If this happens so easily I don’t understand why the following happens?
When I have a buyer through the Z message who needs me to design something I can never get the referral. I have tried asking them to delete their cookies and use the link I send them to order the item I designed for them directly from me. The last person used a different device before ordering. Why can I ‘never’ get the referral amount? When I am getting a nice referral for something it is easily taken away? A long time ago I decided not to even try to figure it out anymore. I remember when I started here the big thing was to use a referral link in emails. They never worked then either. I gave up thinking about it.