Hello,
I hope there is someone who can shed some light.! I recently sold 2 products, each cost in 133$ (after 20% promo off). When I checked my earnings, not only I was surprised to see my rate changed into 12% (from 14%), but the price gone to 8$ and my earnings were 0.80$ EACH!!!
Of course I have complained to Zazzle Customer care, where initially they told me there was nothing wrong with it (SERIOUSLY!!!), and now they says they need to check. I mean how this can happen? Anyone who went through the same? Rate changed and wrong royalty calculations?? it sounds like a SCAM to me!
Thank you!
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my two cents: sounds like the customer transferred your skateboard designs to (much) lower value items and secondary content was used, hence the reduction in your royalty rate.
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If both of these reasons are true, then a clear explanation needs to be provided on creators’ earnings history reports.
Can’t tell from that image if it was a transfer or not because you didn’t include the first column. If it’s a transfer you’ll see a little “t” in the first column of the royalty report, and it will tell you which product it was transferred to.
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Is your default royalty for your store 12%? Product transfer sales automatically use your default royalty rate. If it is not, then I agree with those that said secondary content reduced the royalty rate.
