Dear Zazzle, STOP forcing this product to the WEDDINGS department over and over and over again!!

[1234Shine]

Lucky Clover Shamrock Green Black Purple Colorful
by 1234Shine

@Heather 

I had this product under the 'Crafts & Party Supplies' department: Crafts & Party Supplies > Gift Wrapping Supplies > Wrapping Paper.  There isn't a single wedding-related word/phrase in the title, description or tags, and I even set 'Holiday' to 'St. Patrick's Day' and 'Recipient' to 'For Anyone.'  But none of those matters, because Zazzle keeps forcing it into the 'Weddings' department: Weddings > Décor & Party Supplies > Party & Shower Supplies > Bachelorette Party Decorations & Supplies. I've tried so MANY times (too many to remember) changing it to 'Crafts & Party Supplies', but Zazzle always pushed it back to 'Weddings', it's insane, it's exhausting - I give up!

My time is just as valuable as the time of any of you fine folks working at Zazzle. If you were me, how would you feel wasting your precious time in a never-ending tug-of-war you simply can’t win?

Why do I care so much what 'Department' my product goes to?  Well, dear Zazzle, you've left me no choice; it all comes down to $$$$$. Products in the Weddings department are subject to a 50% royalty deduction on 3rd party sales—an extra 10% compared to the Crafts & Party Supplies department. So the next time I get a 3rd sale on this listing, I will be requesting a refund for that additional 10% deduction using this thread as evidence to prove 'No! I did NOT put it in the Weddings department.' 

I am probably not the only creator experiencing this department 'misplacement' issue. I'm sure others will also start requesting royalty refunds once they find out their products are forced to a different department, too. So, dear Zazzle, here are my questions for you:

- Are you willing to accept such royalty refund requests?

- Is your system ready and able to process such royalty refund requests?

- How long will it take for creators to see their refunds on royalty reports? Days? Weeks? Months?

[ColsCreations]

It's like you are stuck in some weird glitch. Your product page shows

Meanwhile all but two (which show as being in > Bridal & Wedding Shower Supplies) of the 25 similar designs in the "Other designs you might like" scroll under it show

(with Related Searches being slightly different)

Some of those other products still correctly categorized under Crafts even have wedding, bridal, and/or shower in the tags. The two that show as being in Bridal & Wedding Shower Supplies specifically include "bridal shower" as a tag. So maybe those two designers stuck them there on purpose, or they were deservedly booted there for using that tag. 

Doesn't make any sense. But I don't see anything in your tags, title or even image file names that would lead to being booted categories. 

[James]

Thank you for providing this example, @1234Shine . We're looking into it.