Removed all products & images to close down. Still selling products... Why?

LMGildersleeve
Honored Contributor

10 days ago, I deleted every product and images too. I'm still selling products. 

I deliberately chose to close at the end of October so that all funds I had accumulated would clear and my final pay out would be in December.

Could someone at Zazzle tell me how this is so? 

6 REPLIES 6

PenguinPower
Valued Contributor III

Are they repeat customers? I believe any customized products remain accessible to those who purchased them, even if the original product is deleted.  

Barbara
Esteemed Contributor

I've had the exact same thing happen to me--all products deleted, all collections, all images--and after that, I sold a couple products. At least the royalties are only $4 and change. I'm not about to argue for a final payout. They can keep it. I looked through royalties, by the way, and though I might have missed it, I didn't find the same person buying the product previously, but I guess they must have.

What I'm left wondering is, what if someone else comes in to buy something they'd previously purchased and orders it? Who's credited with the royalties?

VivianD117
Valued Contributor

I am so sorry you are leaving -- I truly enjoyed working with you.

OakAndPine
Contributor

That is worrisome. Can someone from Zazzle please clarify.

ColsCreations
Honored Contributor III

I am not someone at Zazzle but ... 

The Creator License Agreement says

ColsCreations_0-1762754819649.pngNo specific time frame is actually given, just "not immediate ... during regularly scheduled operations" .

I don't think it's true that buyers can re-order forever via their Order History. There are plenty of things in my Order History, including my own designs that I know still exist, that just give me the "oops! product not found" page when I click on them. Neverminding that, if Z allowed customers to perpetually re-order even after removal of product, they would be violating their own terms that say only orders placed prior to the [completed] removal will be fulfilled.
So I don't know but sounds like "de-indexing" to remove from all the places something might be cached takes longer than "indexing". 

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ColsCreations
Honored Contributor III

P.S.
It's sad seeing the blank circle where your profile pic would be here. 😶

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