Product Under Review. Been a whole month.

[SusyM]

Hello, I have a simple graduation cap topper under review and it has been a month and 2 days. It is still not available for purchase on my shop. Does anyone know how long a product is under review for?

My Shop is Susy Maldonado Illustrations. 

Thanks

Susy

[Harmony]

people have had products under review for over 6 months noted here previously. You may have to try reaching out to a staff.

Are all grad caps subject to review? If not then you might want to consider why it might be held in review

[WHS_Designs]

@Harmony 

I've made a few grad caps and they aren't subject to review.

The tags used for Susy's particular design may be what's triggering it to be put in the Under Review folder.

[Angelandspot]

Good luck.  I have 3 under review from 8/24/2018 1:51:00 PM ,  1/30/2022 4:43:00 AM, 7/6/2022 11:11:00 AM I think sometimes they get lost and stay there forever.  I have had others go through in as few as a few days.

[Windy]

What's the latest on this? Is product still under review? Could there be some propriety school language causing the problem? I wonder if you can just remake the product and see if that one gets through review quicker. Then you can delete the other.

[Windy]

Proprietary.

[Mark]

Hi all,

Sorry to hear you are having this issue. I have flagged the reviews in question with the team now. Hopefully they can be resolved as soon as possible.

[Angelandspot]

Thank you.  I just noticed one of them (7/6/2022 11:11:00 AM) in my newest products now.

[Lea]

Don't laugh (OK you can laugh because I definitely did) but an issue I had with some grad products a few years ago. I had used the Latin phrase for graduating with honors and, uh, one of those Latin words triggered a flag and it got stuck in review. I just re-created the product without that phrase (which I'm not using here so as not to get in trouble again) and it launched fine. Just a thought!

[Barbara]

@Lea:  It's a known fact that algorithms and related beasts have limited vocabularies. (Got me laughing too.)

Colorwash's Home

[Lea]

Yeah not much sense of the importance of context 🤣

[SusyM · Accepted solution]

Update: I reached out to Zazzle support. They fixed it. Please reach out to them if your product has been there more than a month so they don’t forgets it.