W8-BEN - No response yet, 2025

[anana_and_lena]

Hello, everyone!
Just like everyone else, I received no response from Zazzle regarding my W8-BEN submission.

I have sent three emails containing the form to zazzle-w8@zazzle.com. My first submission was on August 8, 2025 and I have yet to get any response. I've read most of the forums and found out that some of them are not even solved and I was wondering if anyone actually got it sorted out. I'm starting to question the legitimacy of the site :,(

1. Any advice from the staff? Who can solve my problem of personally contact?
2. Has anyone (non-US) actually got their W8-BEN sorted out? In 2025??

[Sara_H]

@anana_and_lena  I'm not staff but more than likely there is a backlog of processing W8BENs - it does take time for them to be approved and if you think of how many hundreds/thousands of new people joining - it could take a while.

There's no need to add to that backlog by emailing again. 

You just need patience and depending where you are in the queue, your form will get processed.

Zazzle is not the only site you can offer your merch but it is free to set up a shop with no monthly fees.

Part of the downside - nothing is immediate and that's the cost of "free"

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I'm starting to question the legitimacy of the site :,(

they've been around for 20 years