Could the Message Button at the top of the Product page please have a Customer Support Option?

[Cat]

On the product page where it shows the designer at the top of the screen, if you click on the store name it gives you the option to message the designer. If the customer clicks on the message button here, it takes them directly to chat - there's no customer support option.

However, if they scroll WAY down to the product description area, there's another option to message the designer. If they click on the message button in this location, it offers them the option of contacting customer support:

I'd like to suggest that the top message button should work like the bottom one does - i.e. give the customer the "customer care" option. I think that the vast majority of customers never scroll down far enough to get to the product description area, so most are using the top contact button rather than the bottom one. I think if this message button had the customer support option it might cut down on the bazillions of messages that should go to customer support instead of to us, and that would be a better experience for both us and the customer!

Thanks for considering my plea! 😁

[Mark]

Hey @Cat,

Thank you for the suggestion. I will be happy to pass this on to the team.

[Connie]

NO WONDER why we get so many customer service requests! I thought it was strange, because I knew there was an option to select if you have a design question or a customer service question. So I couldn't figure out why so many customers with orders/ shipping/ returns/ etc. don't just chose the customer service option.

[Cat]

@Connie Right? I mean it's probably not the only reason since people don't seem to read these days, but they certainly can't choose the option if it's not there for them to choose!