Sea-Change
Contributor II

I like that we can select a "Force Customer to Replace" option for visual images, and I understand there are multiple reasons for this. I'm also wondering if a "Force Customer to Edit" option would be good for text, so that they don't inadvertently miss updating a template.

There are certain text placeholders, such as names and dates, that we often want to ensure that customers update. I fear that a customer might leave a date as 202X, for example,  then have to return or replace a gift. This would especially be a problem for a special ocassion if they don't have time to reorder. 

Perhaps we already have measures in place to help prevent customers overlooking text templates, but if not, then it would be great to have this option. I'd hate for a Merideth to order a cup that still says Jennifer!

2 Comments
CreativeLeahG
Honored Contributor III

There are 'red warning' signs that appear if a customer hasn't edit text when they go to add to basket.

Sea-Change
Contributor II

Thanks, that's good to know.