My store banner is blurry. I’m using Chrome, also tried Firefox. I’m creating an 1140 x 315 image in Canva, inserting product mock-ups made by Zazzle. I’ve created lots and lots of banners over the years, and they’ve been fine.
BTW, in Help it says the dimensions should be 2280 x 380. That can’t be right.
Help.
The banner you have made is smaller than the suggested size - that’s why it’s blurry. - 1140 x 315 is smaller than 2280 x 380
Just redo it to the size that zazzle suggests
https://help.zazzle.com/hc/en-us/articles/232059087-Image-Asset-Sizes-Needed-for-Your-Store
List of Image Sizes for Your Storefront
Store banners are resized by Zazzle to 2048 x 565 and then are scaled to fit the viewing device … The minimum allowed size is 1140 x 315.
Sounds like you’re using the minimum size and it’s getting scaled up.
2280 x 380 is very long and thin. I can’t see how that’s right. Should it be 1205 x 380, by any chance? (I added 65 to 1140, because 65 was added to 315.)
2280x380I usually make mine in Illustrator, at 1140px x 315px (the minimum), and they work. I started using Canva because of its awesome background remover. Is there something different about Illustrator’s dimensions?
I normally make a huge one and then crop to fit
Anything lots bigger with the same aspect ratio? That makes sense. Thanks.
You might find this post helpful:
https://community.zazzle.com/t5/store-management/list-of-image-sizes-for-your-storefront/m-p/139#M2
PC
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Yes, I’ve seen this; very helpful! But since you’ve reminded me, I bookmarked it! 
ColsCreations, does that mean that the 2280x380 is scaled to 2048x565? I don’t understand why Zazzle recommends the 2280 when it’s forced cropped to a smaller size. I found 1380x380 to fit within the forced crop area and my banner works well at that size.
I am having the same issue
