For the last two days when I try to download artwork to place on mock-ups, the downloaded files show a white — or even a blue background. This is a random occurrence, sometimes this feature works, and sometimes it doesn’t. Previously, this has not been a problem.
Still having the same issue.
This always happens to me when I download artwork from t-shirts
Interesting. It is artwork from T-shirts—and ceramic ornaments—where this issue is occurring.
This an old thread about thishere and what was found then still holds true tonight when I tested it.
When you download artwork, transparent areas in the design will be the color of the actual product. So the background on t-shirt designs will be whatever color was selected for the shirt itself. Products that are themselves transparent like shot glasses, pint glasses, kisscut stickers, window clings … the background on those will download as transparent because the product is. (Unless of course you set a background color for it as in my shot glass example in the mentioned thread above.)
White vrs transparent on paper products is still giving inconsistent results.
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