When a customer clicks on ask the designer for chat - from a product page - it would be Very helpful if Zazzle automatically just added the url of the product they are on and asking about.. it would save so much time and effort having to ask the customer which product are you looking at?
Not only is it time consuming but a delayed response usually loses you (ME) a sale -
When they first implemented the chat feature, it always gave us a URL - but now it almost never does.
I am shocked that adding the URL is not already the routine.
@Windy Several of us have been complaining about this for many months on the old forum. The answer we got from tech was that it WAS adding the URL and customers must be deleting it - which I simply do not believe. I later heard on the pro forum that there was some problem with URLs not being added when customers contacted you through the phone app - but that was an indirect reference, and nothing was ever done about it. As Deb noted, it’s incredibly frustrating because the customer believes we know what they’re talking about when we don’t have a clue.
p.s. Sorry if I’m a bit snarky - it’s been a frustrating day filled with customers wanting me to help them with things that I don’t have the ability to help them with.
Hi all,
I’ll be forwarding this to our Team along with the feedback provided. 🙂
Totally agree!! As I am in Europe, and most customers are in the US, there is allready a time-delay. writing back and forth with customers trying to figure out what they mean takes forever…
