Chat Email Notifications Not Being Received

Hi, Zazzle Technical Team,

Over the past few days, I haven’t been receiving the usual email notifications from Zazzle letting me know when a customer has sent me a message. I have only discovered the new messages after logging into Zazzle and checking my messages directly.

Previously, I would receive an email notification whenever a customer contacted me, so this appears to be a recent technical issue.

Has anyone else noticed that these email notifications have stopped?

Hope it gets fixed soon :slight_smile:

I am experiencing the same issue.

Thank you. I have flagged this now for both of you.

I’ve had the same issue for months.

Thank you, Fiona. I appreciate it!

Update: It looks like the issue has been resolved! :blush:

This morning I received an email notification letting me know that a customer had sent me a message, so I’m back to receiving the usual customer message notifications.

Hopefully everything continues working properly, but I wanted to update the thread in case other designers were experiencing the same issue.

Thank you, Zazzle! :heart:

I should have mentioned that I do sometimes get the emails, but mostly not. I check my chat page every morning and evening just to be sure I don’t keep a customer waiting for a reply.