Please help to understand. In my store
https://www.zazzle.com/store/perfettodesign
only 1 collection is displayed from today (when I visit my store logged out) in Collection tab. Although there are more than 10. However these collections are displayed in the Home tab. Is this a technical problem or did I do something wrong somewhere in the Settings? Thank you in advance!
Hey @PotaninaTania ,
I’m sorry to hear you are having this issue. I have seen a number of creators experiencing this recently and our team have confirmed it is a technical problem. They have logged a ticket for the issue to be fixed. Once I get an update I can let you know.
Hi Mark, My problem with the collections is also that the products are not displayed on a productpage under the header “other products from this collection”. Is that the same technical issue?
That is the same issue with some of my collections.
Hi Mark, I have the same problem with collections. They are not displayed in the store(
came here to see if anyone else was having issues with collections disappearing and the order not being fixable- will wait till tech fixes it to see if my issue is also corrected
Hi @nrakhotskaia ,
Sorry to hear you are also experiencing this issue.
I took a look at your MerryBABY store and in the backend there are 16 collections and all 16 are showing publicly. Can you check again to confirm please?
Hi @Happy_People_Pr ,
I think this may be the issue you are experiencing. If you can confirm we can look into this further.
Is the issue linked above still happening for you?
Hi Mark. I ended up deleting that collection that was listed in my OP at the link you noted. I made a new collection because I had waited so long for a fix and wanted to get a collection published. And that glitch is different than what is happening now.
What’s happening now is the collection title (link in blue) shows on the product page BUT there are no images of the products in that collection. It’s only on some and not all collections.
Here’s the link to that product that is in that collection https://www.zazzle.com/tropical_orange_pink_shaded_streams_custom_paper_plates-256019730575949256 Also if you click on the white space where the products should show, the blue link (collection title) disappears.
Below is what it looks like on the product page. I’m using the Brave browser.
Hi Mark, everything is fine now, I found a solution to this problem. All my collections were not displayed until January 9. I did a little experiment yesterday: I added some new items to each collection and for this morning the problem was solved. By adding even 1 new item to each collection, the collections will return to the home page and display correctly! I hope this solution can help other sellers)
Attaching a screenshot of what my store looked like before January 9.
I just tried that. It didn’t fix the problem immediately but I waited a few minutes and the product images are now showing.
WAIT – I might have to wait 24 hours because now the collections aren’t even showing on any that I’ve tried the above fix.
Thanks for the info, @nrakhotskaia . I have let the team know about both issues now.
Hi @PAZP ,
Thanks for explaining.
Can I please get a link to the collection that product is in? I will send this on to the team then.
Here you go. https://www.zazzle.com/collections/bridal_shower_abstract_color_streams-119472855406046538
But now since I clicked on the white space where the link once showed, it’s not showing the link anymore. UGH.
Hi Mark, For me that was the exact problem too and the solution above did the trick too!
I’m facing the same issue. I’ve created 30 collections so far. Until yesterday only one collection showed on the Collections page when I was logged out, as a visitor. But I checked today and no collection is showing at all. I sent a message to Zazzle’s customer service for help but I am still waiting for their answer. Also, I created a conversation in the forum about this issue today. I hope it will be solved soon because I visited other stores randomly, and it seems that not all stores are having this issue.
Update: I just received an answer from their tech team and they acknowledged the issue, that it will take time to be solved, and suggested that I “change my store rating”. Are they talking about our Zazzle store Rank? But as far as I know, I can’t change my store rating because it’s Zazzle who gives us our stores ratings, right? I feel confused about this. Can anyone enlighten me on that?
Is your store rating anything other than “G”? Maybe you have it set to “off”, which means the store is rated “R”
Thank you very much Marcia. My store is on Moderate, so it doesn’t seem to be the problem. But thank you for trying to help 
Sorry I couldn’t be of more help. That was the only thing I could think of. I hope the tech team responds back to you soon with a response that makes sense.
